Customer Success Intern

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Our Customer Success team is looking for a Rockstar Intern, or somebody looking for a start in tech to complete a 12 month internship with us here at ServiceNow.

Based out of our UK Staines office, you will be part of the Global Customer Success Organisation, where our purpose is to accelerate platform adoption and improve our customers outcomes at scale. We are growing at pace, and this role will be focused on helping us to meet that challenge. Building a growing business is complex, so the successful candidate will thrive through ambiguity and have a chance to contribute to building our business to meet our long term visions.

What you get to do in this role :

• Contribute towards the development of a scalable operating model for Customer Success, focused on the Global Guided Organisation.

• Develop, agree, and improve processes for the smooth implementation of Success across our rapidly growing customer base.

• Work with our Business Analyst teams to understand performance and areas for improvement and focus.

• Consistently maintain accuracy of data in relation to our forecasting, performance and projects, and as such assist the leadership team to understand where they need to focus their efforts

• Work hand in glove with the CSM teams around the world to socialise proposals and gather feedback to drive programmes of work.

• Run specific parts of programmes/ projects of work such as Onboarding and enablement for Customer Success Manager community.

• Own discrete programmes of work for both Global Guided and our EMEA Customer Success colleagues.

To be successful in this role you have:

• This role is perfect for someone looking to transition and start a new career in the tech industry, we're not looking for experience but understanding of how digital platforms work will be a great help.
• Experience in coordinating global training events.
• A customer-focused approach and the ability to respond with excellent customer service skills in a fast-paced environment - our customers always come first.
• Demonstratable experience creating and/or improving operational processes.
• Detail orientation and advanced organizational skills.
• Data entry and handling skills to a high level of accuracy.
• Fluency in European languages in addition to English helpful, but not essential.
• Ability to resolve client issues and escalate when appropriate.
• Intermediate to advanced MS Office skills; skilled at using Outlook, experience with learning management systems beneficial.
• The legal right to work in the UK, if you don't have this we won't be able to continue with you application.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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