Consumer Insights Manager

Our purpose is to positively impact people's lives every day in every home around the world! We work very hard to provide our consumers with high quality, exciting 5-star products that make life easier. We thrive on passion and innovation, and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.

Manager, Consumer Insights (Europe)

London (Battersea Power Station) / Hybrid - typically two days per week WFH

As we continue to evolve, we are hiring for Manager, Consumer Insights (Europe).

OVERVIEW:

This position reports to Director, International Consumer Insights (located in Global headquarters – Boston), and is primarily responsible for all phases of consumer research which is critical in our mission of developing 5 star products and services throughout working in conjunction with Marketing, Quality, Engineering and Consumer Services teams.

Here are some of the EXCITING things you'll get to do:

• Design, execute, manage, report both quantitative / qualitative market research studies based on team's needs.
• Effectively communicate study results with UK/EU cultural context, as a representative of UK/EU consumers, frequently presenting to senior leadership.
• Synthesize / Track historical research results to build on effective strategies in each category.
• Plan any of new researches from the scratch which are necessary for our business.
• Manage at least one Analyst to help them develop and effectively deliver on business needs.

ATTRIBUTES & SKILLS:

Education / Experience Requirements

• BA degree or equivalent. Masters is desired but not required.
• 7+ or similar experience in hands on market research/consumer insights.
• Experience of the full phase of quantitative custom research, specifically product / communication evaluation studies.
• Qualitative research experience specifically moderation is preferrable.

Expected Areas of Skills / Knowledge / Abilities

• Skill set to handle various market research studies in various categories.
• Good balance of strong strategic, critical thinking skills and being detail-oriented.
• Good sense of deriving fruitful implication leading to effective business strategies, based on the insights found with great understanding of the consumers' psychology / behavior and market.
• Skill set to direct agencies to achieve efficient research studies.
• Thrives in a hands-on, dynamic, agile, and very fast-paced environment.
• Multi-function capacity and flexibility to deal with ambiguous situations.
• Budget management skills.
• People management / development skills.
• Desired but not required: European language skills (German, French, Spanish, and/or Italian)

Leadership Competencies

• Delivers outstanding results
• Provides strategic perspective
• Builds collaborative environment

Travel Requirements

• Expected percentage of travel: Up to 10% (typically US and EU)

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