Receptionist

SmartSearch’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

The Receptionist will be responsible for creating and maintaining a friendly and helpful first point of contact for inbound calls. They will also be the first point of contact for visitors, ensuring a high level of customer service is always extended to all visitors. They will demonstrate a welcoming and professional manner.

WHAT IS LIFE LIKE AT SMARTSEARCH?

• We are a multi-award winning Tech company with amazing career opportunities.
• Our recognitions include being named in the renowned RegTech100 list for 2022, Great Place To Work Certified in Oct 2022 and we’re one of the fastest growing companies In Europe
• We have fantastic facilities at our head office in Ilkley which has direct train links from Leeds and Bradford and on-site parking
• Employee welfare and fulfilment is a priority. We provide comfortable breakout areas, wellbeing champions, mental health first aid, reading spaces, prayer room, an onsite gym, gaming area, healthy vending machines, and fresh fruit delivered weekly
• There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
• Regular training will develop your skills and the Mentor Scheme offers fantastic support for your progression
• Our excellent benefits package includes up to 30 days annual leave per year
• Employee referral bonus and various weekly recognition schemes help us to demonstrate our appreciation and teamwork
• Employee engagement and activities committee that plans social and charitable activities throughout the year
• Two big company celebrations per year - summer and winter events
• Company pension scheme, comprehensive private medical scheme and life insurance
• We are a diverse and inclusive group of people and proactively encourage D&I and supporting social responsibility through our DE&I Group, charities, support for local schools, wellbeing champions and partnerships with external suppliers

VARIED DAY TO DAY RESPONSIBILITIES

• Be the first point of contact for visitors and inbound calls, ensuring a high level of customer service is extended at all times
• Ensuring the office is presentable, tidy, and welcoming for all visitors
• Checking all meeting rooms on a regular basis and clearing when necessary
• Uploading content and updating welcome screens for visitors
• Booking in appointments for suppliers and liaising with contractors regarding scheduled visits
• Managing outgoing post from all departments
• Stock management
• Ensuring office processes / policies are in place and being implemented
• Arrange travel and accommodation as and when necessary
• Scanning, photocopying, binding and managing internal administration when required
• Providing support to Business Support and other staff as needed
• As necessary you will support the Sales and Customer Success Teams with administration tasks and be available to help Senior Management

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

• We are looking for someone who values teamwork as much as the rest of us
• You will be able to demonstrate lots of passion and initiative to develop a successful and rewarding career
• You will be a quick learner who can grasp new information and respond to your clients' needs
• Our company moves at a fast pace and can be challenging and exciting
• You are keen to progress within a large team structure and will have a drive to succeed, evidenced by achieving goals and targets
• Attention to detail, in particular an excellent standard of written communication, is vital to always maintain a precise and professional service
• A good understanding of common technology including Microsoft Office, Teams, Outlook etc.
• Where necessary demonstrate the initiative to improve the processes involved in their role

Job Types: Full-time, Permanent

Salary: £22,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Gym membership
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay
• Wellness programme

Schedule:

• Flexitime
• Monday to Friday

Ability to commute/relocate:

• Ilkley: reliably commute or plan to relocate before starting work (required)

Work Location: One location