Project Co-ordinator

Want to deliver tech with purpose, with people who care?

Join an organization that helps keep children safe online.

Who we are?

As the market leader, Smoothwall provides cutting edge, on premise and cloud-based technology for UK schools to keep their students safe online. We exist to protect and support every child’s digital journey by leveraging industry-leading technology to protect 18,000 schools and close to 12 million students worldwide. With our UK head office in Leeds, our parent company, Family Zone Cyber Safety is headquartered in Australia, with operations throughout the US and New Zealand. We’ve grown fast and employ over 400 people. We’re all proud of our incredible journey so far …and the best is yet to come. That’s where you come in!

What's the opportunity ?

The Project Coordinator is a key member of the Solutions department, co-ordinating the activities of the Architects Implementation engineers and internal customers, as well as key project stakeholders, executives and leaders from the customer, and where applicable, a Systems Integration partner. Responsible for the successful delivery of all aspects of a Solutions implementation project. You are required to shape and deliver individual large and complex projects, and/or a series of smaller projects. The role requires involvement across the full project lifecycle including pre-sales, sales and delivery.

Here's how you'll do it

Manage the overall scheduling and documentation of the Solutions Department
Develop, deliver and manage the perpetual project plan and associated project management reporting for all Solutions activities.
Resource planning including estimating resources required to deliver project tasks, monitoring the accuracy of these estimations and developing processes to improve accuracy as required.
Act as a single point of contact for requesting engineer and consultant availability, schedule their availability with external bodies, take ownership of documentation and monitor task completion.
Liaise with Smoothwall’s prospective and existing customers’ own project management teams to align service delivery expectations with their own projects

What will you bring ?

"Hands-on mentality” with a very high level of executive and management client interaction.
Demonstrated experience and capability in project leadership, planning, management and delivery of business solutions in the context IT Solution delivery, ideally within a IT security. You will how to use and navigate Project Management tools in this case we use Asana
Excellent communication, problem resolution and inter-personal skills as well as a proven track record in customer focus and relationship management
Strong delivery focus and a proven ability to lead practically and effectively within a technical department to ensure successful implementation for both internal and external customers.
The experience of cultivating exceptional experiences for our customers, ensuring they gain maximum value from Smoothwall’s products and services, in order that they become brand advocates.
Ability to elicit and share feedback throughout the customer journey with relevant functions including Sales, Product, Marketing, Technical, Service and Leadership.

You'll have :

A passion and natural flair for organisation, problem solving and providing solutions
A natural collaborator who works well in a team who communicates regularly
An urge to grow, develop and become better than you ever have been

Why choose Smoothwall by Family Zone:In this role, you can expect:

Employee share scheme
Enhanced holiday & family leave
Tech Allowance
.... and much more

More importantly, you’ll:

Deliver tech with purpose...
As part of our Solutions team, your work truly matters. Your creativity, organisational skills and understanding of our tech customers’/clients’ needs will help grow and nurture our membership. This means helping more children stay safe online.

With people who care...
You’ll work among a tight-knit team of creative professionals who share your passion for enabling safe online environments. We all take ownership of our work, end to end. And at the same time, we really care about growing and winning together.

Through work that you love...
This role takes skill, energy and resilience. It can also be incredibly rewarding. Here, your efforts will be visible and you’ll love the impact you have

And a career that you own.
A proven career path forward, with real opportunities to progress your career into other teams and departments within the company. Exposure to industry leading tech, developed in-house by an amazing engineering team. Regular company wide lunch and learn sessions.

We’d love to hear from you.

Please submit your application if you would like to be considered for this opportunity.

At this stage we are only accepting applications from those with full working rights.

Job Types: Full-time, Fixed term contract
Contract length: 12-18 months

Salary: £28,000.00-£32,000.00 per year

Benefits:

• Company pension
• Private medical insurance
• Referral programme
• Sick pay
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in LS14HR