Customer Advisor - Inbound Calls

NHS SBS is currently seeking expert Customer Collections Advisors to recover public funding on behalf of dozens of NHS organisations. All whilst providing outstanding customer service via our dedicated inbound phone lines and email inbox.

Now is the ideal time to join the NHS SBS family as we have been recognised as one the UK’s Great Places to Work 2022. Also, this role will be working in an environment with strong growth and improvement plans for next year and beyond! For the right person, this means plenty of opportunity to develop your career and grow your talents as our finance department provides training and development throughout your employment. We also prioritise building a talent pipeline and promoting nurtured talent from within.

This is a hybrid working role and our modern office environment, close to the White Rose Shopping Centre has ample free parking, onsite refreshments. As a new employee during the initial 3-month induction period, you will attend the offices for 2 to 3 days a week for your initial training and support.

Usual office requirements are 1 to 2 days following successful completion of the required training, but you may, on occasion, be asked to attend more frequently in line with business and client needs.

What you'll be doing:

• Connect with debtors via an inbound telephone line and central collections mailbox, using your knowledge debt collection strategies to recover unpaid invoices for various goods and services
• Ensure all debtor accounts are thoroughly reviewed to understand the full background of each individual case and updated after each interaction, including notes and status changes
• Resolve queries regarding invoices and set up plans for debt repayment
• Assessing each debtor’s circumstances to resolve disputes over the phone, resulting in an amicable outcome for both the debtor and the business
• Work towards achieving daily and monthly targets both individually and as a team

What you’ll bring:

• A demonstrable history of working to and achieving targets and objectives in a FCA regulated Collections environment
• Good verbal and written communication and listening skills, with a confident and friendly telephone manner
• Excellent administrative skills
• IT literate - A good knowledge of computers and office software, including Microsoft Office
• If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent
Location: Leeds
Security Clearance Level: DBS
Internal Recruiter: Rachel
Salary: Up to £24,500 Depending upon experience and development needs
Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund

Loved reading about this job and want to know more about us?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.
Would you like to join us on our journey?