Call Handler 24 Hour Support
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Position Overview & Specifications
111 Call Handler / Call Centre
South Central Ambulance Service are looking to recruit a number of 111 Call operators to join our team based in Milton Keynes.
As a 111 Call handler / operator, you will be responsible for answering calls from members of the public and providing them with an appropriate response for their healthcare needs.
You will receive full training on NHS Pathways (a clinical assessment tool), you will assess the needs of the patient and implement any necessary action ranging from; dispatching an ambulance, making a referral to the clinical service or simply providing basic advice.
You will need to be able commit to full time training for 6 weeks. During this 6 week period you will need to have 100% attendance.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Call Handler 24 Hour Support • South Central Ambulance Service
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