Health & Wellbeing Co-ordinator

JOB DESCRIPTION

Health & Wellbeing Coordinator

Location: Work from home

Hours: Flexible Hours (Monday to Friday)

Status: Full Time

Salary: £20,000

The Role

This is a fantastic opportunity to join a growing team who are responsible for ensuring our clients receive fast, effective treatment to support them in their journey through our health & wellbeing services.

We are looking for someone who has a keen eye for detail, is comfortable talking with people from all backgrounds and walks of life and keen to develop their administrative and customer service skills.

We are a friendly, supportive and hard-working team focused on delivering an excellent service to our clients, and developing our relationships with our providers, including our network of associate therapists.

About Us

Sparta Health formed in September 2018 and is a privately owned business specialising in the delivery of health & wellbeing services for numerous clients including insurers, distributors and employers. Please see our company website for further information www.sparta-health.co.uk.

Key Accountabilities:

Customer Service

• Communicate with clients making referrals to Sparta Health
• Contact clients by phone and in writing to arrange the support they have requested.
• Take incoming calls from and be supportive of patients enquiring about their treatment.
• Contact treatment providers to obtain details of a patient’s treatment including treatment/session updates.
• Maintain and develop relationships with providers including our network of associated mental health therapists
• Be caring and considerate to all those involved with our business

Administration

• Manage the team email inbox.
• Filing emails from patients, clients, and treatment providers.
• Allocate invoices and match them against records on our case management system.
• Add new referrals to, and maintain records on our case management system.
• Issue and obtain relevant consents from all patients referred for treatment.
• Update & maintain patient files on our case management system.

Facilitating Treatment

• Use our case management system to ensure clients are kept up to date with the progress of a patient’s treatment
• Monitor and pass on updates and assessment reports received from providers and associate therapists

Office Support

• Undertake any other duties required, commensurate with the grade and level of authority of the post
• Support and show consideration to colleagues at all times
• Proactively identify, share and implement ways to continuously improve Sparta Health as a business and employer
• Demonstrate and champion behaviours and attitudes consistent with Sparta Health values.
• Abide by the Sparta Health policies and procedures in force, and remain up-to-date with any changes that may apply from time to time

We would anticipate the successful candidate as having:

• Excellent written and verbal communication skills
• The ability to prioritise, plan and organise autonomously
• The ability to build relationships with people at all levels
• The ability to interpret and process data
• Experience with Microsoft Office and being computer literate
• An aptitude to learn new skills, ways of working and embrace new technology
• Problem solving capability
• A determination to meet commitments
• A keen eye for detail
• GCSE English & Maths (A-C)
• A relevant degree (Musculoskeletal, Psychology/Mental health or other health related) is desirable but not essential

We would anticipate the successful candidate as being:

• Diligent and hard-working
• Professional
• Driven and eager to learn
• A team player
• Compassionate, caring and considerate
• Flexible and comfortable adapting to competing priorities
• Able to follow direction
• Proactive

Job Type: Full-time

Salary: From £20,000.00 per year

Benefits:

• Flexitime
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Supplemental pay types:

• Performance bonus

Education:

• Certificate of Higher Education (required)

Experience:

• Administrative: 1 year (preferred)

Work Location: Remote