Administrator / Receptionist

Job Description: Administrator / Receptionist

St George’s Medical Practice is looking for an enthusiastic and committed administrator / receptionist to join our friendly team. We are a busy, 10 doctor practice providing care for 14100 patients based in the centre of West Bridgford.

We are looking for a part-time administrator/receptionist. The post is for 24.5 hours per week: Monday 1.00pm – 6.30pm, Thursday and Friday from 8.00am until 6.30pm (additional afternoons could be offered if required).

Applicants need to be smart, professional, friendly and reliable. You will need to work well under pressure, be able to multitask, pay attention to detail and have excellent customer care skills.

Flexible working is essential, as is willingness to cover for holidays and sickness.

Ensuring that the reception area of the practice runs smoothly, providing a high level of service to patients, doctors, nurses and other members of the practice team.

To project and maintain a positive and friendly image to patients and other visitors, in person, via the telephone or in written form.

To perform administrative tasks efficiently and accurately.

Responsibilities:

Administration

• Registration of new patients
• Process patients change of address
• Process repeat prescription requests in accordance with practice guidelines
• Filing post including test results in medical records
• Fax, photocopy and scan as requested
• Dealing with incoming and outgoing post
• Handling cash and card payments from patients correctly and accurately
• To have a thorough knowledge of all practice procedures
• To work in accordance with written protocols
• Dealing with emails

Reception

• Receiving patients effectively
• Professionally consulting with members of practice team
• Be able to cover all reception positions as necessary
• Process appropriate appointment requests from patients by telephone and in person
• Deal with patients’, external agencies’ and visitors’ requests

Telephone

• Have a working knowledge of the telephone system
• Take calls from patients in a polite, courteous, confidential and efficient manner
• Receive and pass on messages clearly and accurately

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Other Tasks

• Ability to work within a team
• Ability to communicate with people at all levels
• Possess the ability to self-motivate, organise and prioritise own workload
• To undertake other responsibilities, within the scope of the grade, agreed through consultation to maintain a high standard and efficient service

Applicants should have a good standard of general education, have excellent communications skills and be happy working in a fast paced environment. Full person specification and job description available on request.

You are requested to be flexible and the Partners reserve the right to alter such fixed hours as may be considered necessary to ensure the Practice runs smoothly.

Previous applicants need not apply

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Job Types: Part-time, Permanent
Part-time hours: 24.5 per week

Salary: £10.87 per hour

Benefits:

• Company pension
• On-site parking
• Sick pay

Schedule:

• Day shift

Work Location: One location

Application deadline: 24/06/2023
Reference ID: Administrator / Receptionist