Customer Service

What does Stamper Discs do?

To make a vinyl record, 'stampers' are fitted inside a vinyl press. When they are pressed down onto a piece of heated PVC, these stampers precisely form the grooves in the record. The stampers are manufactured in a multi-stage process involving the deposition of nickel in an electroplating bath, and then trimming and shaping the stamper to fit the mould that it will be attached to in the record press.

Stamper Discs has set up the first new galvanics plant in the UK for 40 years. After a successful 4 years, we are currently increasing our capacity through an expansion due to be completed in April 2023.

We're looking for someone to be a contact point for all our customers and also to help out with other business admin tasks.

If you are friendly and outgoing, have fanatical attention to detail, and you want to be part of the revitalized vinyl record industry — then apply to join the team at Stamper Discs.

We're looking for someone to join our small and friendly team to help out in customer service. If this sounds like this is the job for you then please get in touch. We offer a starting salary of £22k rising to £23k after training (or a starting salary of £24k if you have existing bookkeeping experience and qualifications), a bonus scheme, and endless opportunities to learn and develop as the business grows.

This job is offered full-time with the option of part-time hours for the right candidate.

What kind of person and skills are we looking for?

Someone who cares about giving our customers an exceptional service and ensure the smooth running of our accounts.

Customer service:

• Fanatical attention to detail: there's a lot of different catalog numbers, product sizes, and process options to keep track of
• Strong organisational skills
• Empathy with our customers. You put yourself in their shoes, and you can pick up and understand what they want – and you care about making that happen.
• The ability to write well-crafted emails that tell customers what they need to know in a professional manner.
• To be happy speaking to customers on the phone, and to come across as friendly and engaging.
• You also need to be a fast learner, hard working, and happy working in a very small team.
• You don't need to know about vinyl record production – we'll train you up. But you'll probably be very interested in music and like the idea of working in the revitalized vinyl industry.

Business Admin:

• Good mathematical skills with the ability to spot numerical errors
• To be able to quickly learn new software (Xero Accounting)
• Basic competence in use of spreadsheets
• Previous basic bookkeeping experience would be useful, but not essential

What we offer

• A share of a bonus scheme each year if the company makes a profit above a basic target
• A 4% contribution to a NEST pension scheme (you will also have to contribute 4%)
• 20 days annual holiday plus 8 days public holidays
• Working in a friendly non-hierarchical team, where your voice and views will be important

How to apply

After reading the full job description below, you will need to upload your CV as well as including a cover letter.

Make your cover letter personal, something that no-one else could say, and equally important, make it relevant to what we are looking for.

Just uploading a standard CV is a waste of everyone's time!

Application deadline: 06/03/2023

JOB DESCRIPTION

Summary of role

• To be an authoritative, friendly and efficient contact point handling all customer enquiries about their projects.
• To manage daily accounting tasks within our accounting software, Xero

Specific responsibilities in the Customer Service role

After full training, to carry out all aspects of customer service relating to orders for stampers:

• initial acknowledgement of an order, requesting any information we need that hasn't been provided
• booking the order onto a database
• sending out an accurate Order Confirmation to a customer
• specifying and ordering lacquers from a supplier, when required
• generating worktickets once an Order Confirmation has been approved
• keeping the database updated with the status of each order, agreeing production planning with other team members
• liaising with clients about the progress of their order
• final visual inspection of stampers for diameter, weight, matrix number, ID forming, and visual defects
• packing and shipping of stampers, accurately completing shipping documentation on DHL and UPS portals
• notifying customers what stampers have shipped that day
• updating the database once stampers have shipped, creating invoices, and sending these to customers.
• Responding quickly and appropriately to any quality issues notified to us by customers.

Specific business admin responsibilities

After full training, to carry out the following accounting tasks within Xero:

• entering sales invoices to customers, and reconciling against invoices in our production system
• setting up new customer details
• sending weekly statements to customers, and respond to queries about invoices
• entering supplier purchases and expense claims
• setting up new supplier details
• reconciling bank statements against customer invoices and supplier bills.

Be aware of all health and safety risks in the factory, and help keep all work areas tidy, clean and safe.

Make suggestions for improving customer service and book-keeping processes.

On request, manage the purchasing of some supplies and services.

QUESTIONS TO BE ANSWERED IN YOUR COVER LETTER

Tell us why you think you would be good at both the customer service and book-keeping aspects of this job.

Tell us why you want to work for us (and collecting vinyl is nice... but not a good enough reason on its own...)

Job Types: Full-time, Permanent

Salary: £22,000.00-£24,000.00 per year

Benefits:

• Casual dress
• Company pension
• Profit sharing
• Sick pay

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Yearly bonus

Work authorisation:

• United Kingdom (required)

Work Location: One location

Application deadline: 06/03/2023
Expected start date: 17/04/2023