Consumer Lending Manager

Consumer Lending Manager Opportunity at Stanford Federal Credit Union!

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We’re on a mission to improve *our financial* lives!* If you’re a high-energy, compassionate, and collaborative individual yearning to make a difference, we need you on our team! Members really do come first at Stanford FCU because we’re non-profit and owned by our members. Our members work for Stanford University and some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry.

Stanford FCU is a $4 billion company with a global reach—86,000 members in 90 countries and growing! Come grow with us and see what it’s like to work for a Bay Area Top Workplace. As our CEO says, “we work hard, and we play hard”, and we need your help to improve even more financial lives!

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Who YOU are:*

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Manages and directs the consumer lending activities. Ensures a competent, motivated staff through hiring, training, managing, coaching and reviewing performance of employees. Has demonstrated abilities to approve consumer loans at all credit tiers within the membership. Partner with the Lending Systems team to optimize the Consumer Lending technology to make instant loan decisions, when appropriate thereby minimizing member impact.
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Underwrites loans, which meet established lending requirements and provide maximum profitability to the company with a minimum of risk. Approve, decline, or counteroffer loan applications within set lending authority. Ensures compliance with company standards and practices and state and federal regulations. Respond to member inquiries, conduct application interviews, process and close consumer loans.
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Monitors application approvals to actual funding ratios. Monitors staff follow-up on Pre-Approval Certificates and CUDL loan approvals. Monitors daily, weekly, and monthly reports to ensure service and production goals are achieved. Monitors the pending and declined files, as needed to ensure timely processing, decisioning and response.
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Ensure procedures are in place and that they are regularly updated as changes to our company policies and or processes occur. Participate in industry webinars and conferences to ensure we are current with best practices and regulations
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Active participation with department projects and/or additional duties and assignments as needed.

What YOU’LL do:

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Responsible for active management, planning and direction of the credit union's Consumer Lending department including member service, efficiency, and growth.

• Provide performance coaching and ongoing training to ensure consistent optimal performance and successful achievement of department goals. Responsible for regular coaching and delivery of team performance reviews, timecards, and time-off requests to ensure sufficient staffing levels.
• Conduct ongoing department meetings to provide organizational, department and industry updates and facilitate the training and coaching of team members as needed.
• Support any organizational initiatives and projects as needed, while working to uncover new opportunities to improve service to our internal and external members. Monitor service standards to ensure adherence and develop tactics to address any gaps in meeting these service standards. With a mindset focusing on bringing Fintech-Digital experiences to our membership, the Consumer Lending Manager will focus on optimization of workflows to achieve efficiency on the backend and a seamless experience for the member.

• Manage member interactions, including timely resolution of any complaints and issues, exercise discretion on exceptions to standard guidelines to meet the needs of our members and balancing adequate risk to the credit union.
• Ensure compliance with all applicable lending rules, laws and regulations including Truth-In-Lending Act (TILA) and Regulation Z, Credit CARD Act, Equal Credit Opportunity Act (ECOA) and Regulation B, Military Lending Act (MLA) and Fair Credit Reporting Act (FCRA)

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Some of our benefits for YOU:*

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100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents

• Quarterly incentives up to 10% of your salary (based on position)
• Employer 401(k) matching up to 5% plus additional annual discretionary contributions
• Education reimbursement up to $5,200/year
• Up to $500 per year in health/fitness benefits
• Employee recognition program with cash incentives
• Commute benefits up to $900 per year
• Paid Sick Time accrues at two weeks per year
• Paid Vacation Time accrues at three weeks per year
• Paid Federal banking holidays (approximately 10 per year)
• Ongoing training and education, seminars, and conferences
• Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
• Waived fees and deposit bonuses on Stanford FCU accounts
• Flex health/transit plan availability
• Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources

Stanford Federal Credit Union provides pay ranges representing its good faith estimate of what the Credit Union reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.

If you are ready for this awesome opportunity (or know somebody who is) please contact us today!

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Please Note:* SFCU does not provide work visa sponsorship or accept visa transfers for any positions. Applicants that require work visa sponsorship or transfer will not be considered for employment. SFCU does not provide any relocation benefits for any positions.

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Stanford Federal Credit Union is committed to equal employment opportunities, and a workplace that embraces diversity and inclusion for qualified individuals of all backgrounds.*

Job Type: Full-time

Pay: $88,900.00 - $122,200.00 per year