Customer Support Administrator

We are recruiting for a Customer Support Administrator to work within our Stairlifts Division supporting UK and overseas distributors.

The Customer Support Administrator position will be based in Andover, Hampshire on the Portway Industrial Estate.

We are looking for an Administrator who has strong organisational skills, with a high level of attention to detail, who is able to communicate effectively with UK and non-UK internal and external customer groups.

To be successful in this role you’ll need to be motivated and have a customer centric approach to your work. Previous experience working with Customer support role is desirable. You will also need to be comfortable with decision making, planning and prioritising your own workload.

Key Responsibilities:

• Capture team KPI’s and produce measure reports.

• 
  Manage correspondence by categorising incoming emails for customer support advisors.

• 
  Raise purchase orders, invoices and credits.

• 
  Process warranty claims.

• 
  Document warranty returns and arrange part return to suppliers.

• 
  Attend meetings on behalf of team.

• 
  Log quality data in CRM system (OOBs).

• 
  Assist with reviewing and updating processes.

• 
  Maintain the customer database.

• 
  Answer phone calls.

• 
  Respond to customer enquiries.

• 
  Undertaking any other reasonable duties associated with customer support.

Company Information:

Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24 hours a day 365 days a year. The family is now in their fifth generation and play a hands-on role in running the business, ensuring the family ethos and values are maintained. Our salaries, benefits packages and supportive working environments attract the best people who strive to offer quality and dedication within their work.

We are a company who are pioneers of forward thinking, we never forget that vital to our success are the amazing people who work for us and the commitment we have to our customers. We have carefully selected the following benefits which complement our employees’ lifestyles.

Benefits Include:

• Competitive Salary, paid on a monthly basis
• Bonus Scheme, based on Group Company profits, which is paid quarterly
• 25 days holiday, plus bank holidays, with the option to purchase an additional 5 days
• Pension Scheme, matched contribution/salary sacrifice
• SimplyHealth Cash Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy, chiropody and flu vaccinations
• Life Assurance Scheme
• Long Service award scheme, with additional holiday benefit
• Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts, days out and more
• Employee Assistance Programme
• Company Sick Pay
• Enhanced maternity and paternity provision
• Free onsite parking