Call Centre Agent - Brighton

Job Title: Call Centre Agent - Customer Service Advisor
Location: Brighton
Hours: Full-time, Casual
Salary: £19,838 per year (£10.90 per hour)

About Company:

We are one of the UK’s leading outbound telemarketing agencies, with over 30 years of history and around 250 in our team. We are family owned, with a professional but friendly and supportive team environment and we hold Silver Investors in People accreditation. We are proud members of the Brighton Real Living Wage campaign.

Candidate Profile

• Fluency in foreign languages will be an advantage
• A professional telephone manner
• Good communication and listening skills.
• A-levels or above academic qualifications
• Previous telesales experience advantageous

Key Responsibilities

We offer the chance to work for some of the best-known companies in the world. A great working environment, with a diverse team of colleagues of all ages and backgrounds. We are proud of having a culture that’s friendly and supportive, professional, and forward thinking.

• Working either outbound or inbound campaigns handling customer requests either by phone or online.
• Building customer relationships
• Administration and Account Management duties
• Accurately enter pertinent customer data and research customer information
• Provide excellent customer service at every touchpoint, and should you need help managing a customer’s concern, your manager will be there to help with resolution
• Responsible for in-depth knowledge of products and services offered, learning about products and staying up to date on new product or policy changes.

Step Ahead is acting as an Employment Agency
Step Ahead is committed to preventing discrimination in its recruitment practices by stimulating genuine equality of opportunity. This means that everyone is treated solely on the basis of competence and merit, regardless of age, gender, marital status, sexuality