Visitor Experience Assistant, Steam Museum

We are seeking two customer focussed Visitor Experience Assistants with experience working in a visitor environment to join our professional team based at STEAM – Museum of the Great Western Railway.

Your next role

The successful candidates will undertake all aspects of the visitor experience to provide an excellent customer focussed frontline service for all museum visitors, general, schools, events and corporate.

You will be responsible for ensuring that the Museum is safe, clean and secure by following all systems in terms of H&S, security, financial and customer care.

The role will involve reception and administrated duties, promotion of the museum collections and services assisting with interpretation, guided tours, welcome talks to school and group visits, as well as encouraging sales in the museum shop, cash handling, and offering advice on customer queries in person, via email and telephone.

The successful candidates will be on a shift rota Monday to Sunday. Shifts offered will include day-time shifts as well as weekend and evening work to support the Museum programme across Swindon.

Post A
16.83 hours per week
Week 1 – Wed 09:30-17:00 & Sun 10:30-16:00
Week 2 – Fri 09:30-17:30 & Sat 09:30-17:00 & Sun 10:30-16:00
Week 3- Thurs 09:30-17:00, Fri 08:00-17:00

Post B
15.00 hours per week
Week1 – Fri 09:30-17:30 & Sun 10:30-16:00
Week 2 – Thurs 08:00-17:00
Week 3 – Thurs 08:00-17:00 & Sat 09:30-17:30 & Sun 10:30-16:00

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon by 2030 together. And you’ll be proud to say it was made better with you.

Your next steps

Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.

Please state in your supporting statement which role you are applying for.

For further information about the role, please contact Stephanie Woodman, Visitor Experience Manager, at SWoodman@swindon.gov.uk

If you are experiencing technical issues submitting your application please email resourcing@swindon.gov.uk