Account Manager

We are TapIn and we are seeking a new Account Manager to join our fully-remote team.

Working a 4-day work week (with 100% pay!), you will be joining our talented Account Management team working with brands that are renowned in their industry.

We have worked with the likes of The RAF, GSK, Newton Europe, EY, and many more with everything from D&I research to social strategy, content creation and influencer marketing.

The successful individual will be replacing our current Account Manager who is transitioning into an exciting new internal role. Along with the support of an Account Executive, you will also be working closely with our 18-person team to support our clients.

Key responsibilities:

• Maintaining relationships with TapIn clients to help them achieve their long-term marketing goals through the various TapIn product offerings.
• Managing the day-to-day client communications, including status calls and campaign agendas.
• Handling and addressing any client concerns, ensuring to resolve any conflicts that arise.
• Managing client budgets.
• Producing and handling vendor agreements and statements of work.
• Following up with clients to ensure on-time payments are met without delay.
• Working effectively with external parties, including influencers, student societies and TapIn clients, acting as a professional representative of the TapIn brand.
• Liaising with the Creative and Marketing teams to produce engaging content for clients, working collaboratively together and ensuring deadlines are met.
• Liaising with the Strategy team to ideate and produce proficient client proposals.
• Confidently pitching proposals to clients.
• Having a clear oversight on the progress of each campaign.
• Proofing content production throughout the editing and activation processes, providing constructive feedback to internal parties to ensure client demands are met.
• Contributing information to sales strategies by assessing current product results, monitoring competitive products, assessing needs to be filled and analysing client reactions.
• Delegating tasks to the Account Executive to support the running of the Accounts department.
• Demonstrating continual forward-thinking and proactive ideation of additional offerings that TapIn could propose to clients based on their business needs and objectives.
• Assisting the CEO and Commercial Manager with producing accurate forecasts.
• Keeping track of campaign results and delivering analytical Post Campaign Analysis (PCAs).
• Following up with clients to ensure they are satisfied with the service they have received. Consolidating feedback to the COO and CEO.
• Supporting the development of the Account Executive’s overall performance and L&D.
• Remaining up to date with social media trends as well as the UK recruitment marketing space.
• Remaining up to date with Gen Z and upcoming Gen Alpha trends.

About TapIn

TapIn is a fully-remote, UK-based marketing and media agency that specialises in helping our global partners with bespoke strategies to attract diverse talent into their businesses.

With culture at the heart of our business, we work to produce captivating social content and run influencer marketing campaigns designed to connect employers to youth culture and the next generation of talent.

A career with us is a vibrant one - we’re a rapidly growing agency without limits, based remotely in the UK and with plans for a nomad-working policy to take us further. And, whilst we may be getting bigger, we pride ourselves on the family-style culture at the heart of our business. We look for people who want to be a part of that culture, which means people who share our values.

We create together, we believe in being passionate and honest, and we always strive to have a consistent, positive impact on the business and on the people around us. We actively encourage our team to bring their full self to work and have created an environment where ideas are fostered and supported.

If you’re looking to be part of something special - something dynamic and exciting - TapIn could be the place for you.

Why join TapIn?

• 4-day work week with 100% pay
• Flexible working of any 8-hours (including a 1-hour lunch) between 6am - 8pm
• Remote working (UK based with a nomad-working policy soon to be released)
• Your Birthday off (+1 day annual leave)
• Your Workivesary off (+1 day annual leave)
• 18 days holiday per annum plus bank holidays (+ every Friday off!)
• An additional 4 wellness days per year
• Team 'Away Days'
• Gen Z/Millennial vibe – we believe in working hard but also creating a fun environment with fellow forward-thinking people
• Employee Assistance Programme
• 'Perks at Work' exclusive discounts and rewards at over 30,000 brands, including up to 44% off cinema tickets and up to 15% off high-street retailers

The successful candidate will:

• Ideally have a minimum of 1+ years prior account management experience.
• Have demonstrable experience working on digital campaigns, including social, content strategy, e-marketing, social media, and paid advertising.
• Have experience producing campaign reports and upselling.
• Have proven success in achieving set KPIs based on business objectives.
• Have a deep understanding of the Gen Z audience and trends.
• Be up-to-date with the latest social media updates, trends and best practices.

The details:

Salary: £30,000 - £35,000 DOE

Job type: full-time, permanent, remote

The interview process will consist of 2 virtual stages via Google Meets.