Part Time Hotel Reception Team Member

Job description

We currently have an exciting opportunity to join the team as a part time (16 hours per week) permanent Hotel Receptionist at the Telegraph Hotel, Coventry.

Who are we:

An iconic building at the very heart of the city centre, the hotel evokes the famed mid-century 1950s architecture of Coventry and will be a reflection of its former life as a thriving newspaper and printer works. It will feature 88 air-conditioned bedrooms, several of which will be duplex penthouse suites, as well as a stylish restaurant in a glazed courtyard, meeting, event and conference space, alongside a rooftop bar overlooking Belgrade Square.

The ideal candidate:

The ideal candidate would possess outstanding communication skills.

Direct experience with hotel businesses is not required however, though some knowledge of the industry would be beneficial, as would experience of working in a customer experience focused role. The ideal candidate would be both resourceful, efficient, and with an outstanding eye for detail.

Duties will include:

· Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
· Deals with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
· Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
· Professionally and competently operates the telephone system in line with both operating and Company Standards.
· To ensure a professional appearance and manner to all visitors, resulting in positive PR both internally and externally.

Benefits:

At Bespoke Hotels, our people are our biggest asset. We focus on their engagement and individual development, working with their natural strengths and supporting their education from a commercial perspective. Pathways are created so our people know the direction their careers will head. Great hospitality can only be delivered by a happy engaged team, so this is at the heart of our culture.

As such, we are able to offer a competitive salary, ample scope for further training and personal development, as well as discounted hotel stays for you, your family and friends.

More about us:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.

Covid-19 Charter:

We have a Covid-19 Charter in place to ensure all of our premises continue to be a 'Safe place to work, stay and visit'. The health, safety and well-being of all of our employees, guests and third-party visitors is, as always, our upmost priority.

Job Type: Permanent

Please note there is no accommodation available with this position.

Schedule:

• 8 hour shift
• Overtime

Job Type: Permanent

Salary: £10.00 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking

Supplemental pay types:

• Tips

Ability to commute/relocate:

• COVENTRY: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: FEB2023 REC