General Manager

General Manager

This is an incredible opportunity for the right person to take the helm at this beautifully crafted luxury hotel. We are looking for someone who wants to be the centre of the business and thrives on bringing commercial viability together with personalised bespoke and truly luxury service and surroundings. It is a big role and not one for the faint-hearted.

The business is firmly established within the luxury leisure market, where the centrepiece is our diverse and top-quality dining experience delivered in a historic building. This is supported by sumptuous and luxurious rooms, based in the heart of the county allowing for an incredible base to explore this amazing part of the country.

You will need to come from a bespoke, independent hotel background, be commercially astute, and be passionate about building both a team and a product that enables the business to fulfill its full potential and create local, national, and international demand. You will want to be the heartbeat of the property and so need to be someone who is dedicated, resilient, and enthusiastic to drive both service standards and experience alongside quantifiable revenue growth.

Our backbone of attitudes and behaviours:

• 
  Have a high level of integrity
• Be passionate about attention to detail
• Be resilient to complete the work required
• Bring your whole self to work and be proud of who you are
• Remain calm under pressure
• Be collaborative and encourage empowerment and enablement
• Be professional, ethical and honest

To be successful the key qualifications and experience we need or prefer:

• 5 years plus experience of holding a General Manager position in a similar property
• Experience of working with luxury, boutique and independent businesses
• Strong commercial awareness for sustainable growth
• Evidence of coaching and mentoring a team
• Experience of working with PMS and CRM systems (Opera is a distinct advantage)
• Experience of high-quality food and beverage dining (Michelin star preferred)

Your key focus areas will be:

Operations

• Ensure SOPs are being followed and executed at all times.
• Coordinate with colleagues on peer and group level, keeps all abreast of challenges and opportunities.
• Ensure the hotel is Health & Safety compliant.