Estée Lauder Companies Multi-Brand - Tom Ford Specialist - John Lewis - 12 Hours

Reports to: ELC Multi-Brand Manager

Job Summary

This is a job for the beauty obsessed. You will work as a Beauty Advisor across the portfolio of Estee Lauder Companies brands in store. The role will require you to provide engaging customer service through the execution of events, exceptional communication skills, trend spotting, social media usage, and creativity.

You will use your beauty expertise (make-up, skincare, fragrance, and/or hair) to deliver high-touch and unbiased advice to the consumer, introducing products from across the ELC brands and categories in store. You will also leverage social media to deliver Multi-Branded events, both in-store and online, to recruit and reward new consumers. You will be responsible for driving the business across the ELC brands in store, to support the achievement of KPI’s.

You will be an excellent collaborator, working as part of a wider team to support the achievement of Brand and Multi-Brand targets.

Sales and service

• Consistently achieve set sales goals and expectations and proactively drive for more.
• Foster an omni-channel approach to meet consumer needs and maximise selling opportunities.
• Take personal responsibility and ownership of performance and self-development.
• Adhere to sales processes and procedures in line with Store/Company guidelines.
• Adhere to appearance guidelines and personal standards.
• Demonstrate a thorough understanding of the hero products and services across the ELC Multi Brand portfolio in store.
• Play your part in executing the in-store strategy communicated by both the Assistant Business Manager and Multi-Brand Business Manager.
• Showcase knowledge and understanding of key product features and benefits to meet consumer needs.
• Play your part in executing the in-store strategy communicated by both the Assistant Business Manager and Business Manager
• Utilise strong market and industry awareness to shape local strategy as well as influence wider business and organisation.
• Develop and maintain strong understanding of social media activity, trends and identify sales opportunities.
• Adhere to and keep up abreast of all communicated company standards, policies, and procedures
• Consistently deliver high touch consumer experiences, be it over the phone, in person or virtual.
• Tailor each experience to meet consumer specific needs, leveraging the wider ELC brand, category, and services portfolio.
• Proactively seek opportunities to drive omni-channel events and experiences with on-brand use of social media.
• Act with pace and accuracy when handling consumer enquiries.

Operational Excellence

• Adhere to Store/Company stock management procedures to ensure stock file accuracy and integrity.
• Implement and maintain visual merchandising in line with Brand/Store/Company guidelines.
• Always contribute to housekeeping to maintain strong retail standards.
• Take personal responsibility and adhere to Store/Company Security policies and procedures.
• Fully understand and adhere to Store/Company Health and Safety policies, procedures and protocols.

Teamwork

• Communicate effectively and contribute toward a strong and successful teamworking environment.
• Be a team player – open to learning about other brands and supporting to deliver the team goal
• Promote brand/organisation culture and image, behaving with respect and integrity at all times.
• Be a Multi-Brand Ambassador who inspires both peers and consumers
• Share best practice and support colleagues be the best they can be.
• Proactively participate in local and national team initiatives and incentives.
• Adhere to the set daily/weekly deployment schedules.

Essential Person Specification

• Beauty obsessed, socially savvy and consumer centric
• Energised and engaged by variety
• Self-motivated
• Loves building rapport with consumers
• Takes ownership and drives the business
• Collaborator and team player
• Confident communicator