Assistant Manager

Assistant Store Manager - 24 - 30 Hour Contract - YORK MONKS CROSS

Established in 1994, The Fragrance Shop (TFS) is known for its passionate and innovative nature within the fragrance industry, and we are the largest, independent fragrance retailer. Our aim is to create mainstream and luxury fragrance, which is affordable and accessible for all, in over 200 stores nationwide and online.

The Fragrance Shop are now on the lookout for a passionate and ambitious Assistant Manager to join the growing team and help manage the team and day to day operation.

We need someone who is confident engaging with customers and leading their team from the front. You’ll need to thrive on customer interaction and be able to create a first-class service for our customers and colleagues. We are looking for someone focused on exceeding targets and working to KPI's.

We are in a brand new store and seen as the Flagship store to the company so it is a great opportunity to be apart of the team. We need someone who is a team player and willing to work hard to meet targets.

Benefits:

• Store discounts

• Incentive prizes such as fragrances and incentive money rewards for good performance.

Schedule:

• 24 or 30 hour contract, depending on preference.

• Weekend availability

• Late nights such as 8pm close

Responsibilities/Objectives:

• When dealing with customers, maintain a professional, friendly, and enthusiastic manner always.

• Become familiar with The Fragrance Shop’s products to ensure that the correct product information is given to the customer.

• Ensure that the store is tidy and presentable and maintain cleanliness throughout the day.

• Continue to develop self and role by studying relevant training provided via the training app. This must be completed within the first month of hiring.

• Keeping up to date with all weekly paperwork and maintaining the standards already in place.

• Work alongside the visual merchandising team to ensure that there is clear communication and understanding between VM and store teams.

• Communicate to the Store Manager what is driving sales and discuss any issues/priorities, to develop strategies to maximise business.

• Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance.

About you:

• You'll be a team player who recognises and celebrates the contributions and achievements of others.

• You'll have strong people management skills with the ability to resolve conflict and unproductive disagreements.

• You will work well with change, being able to quickly adapt and work with pace.

• Ensure that every customer receives excellent first-class service, with a warm, friendly and helpful approach

• Coach and support your team to the same customer service standard

Please apply direct through indeed or bring your CV into store.

Job Type: Part-time
Part-time hours: 24-30 per week

Salary: £9.30-£9.80 per hour

Benefits:

• Employee discount
• On-site parking

Schedule:

• Holidays
• Overtime
• Weekend availability

Ability to commute/relocate:

• York, YO32 9GX: reliably commute or plan to relocate before starting work (required)

Work Location: In person