Catering Manager - Cadbury World

Are you cocoa nuts about chocolate? We have a fantastic opportunity for a chocolate loving Catering Manager to join the Amadeus team at Cadbury World.

We’re looking for a chocolate loving Catering Manager to join our fantastic team at one of the UK’s most popular family attractions.

Amadeus is a multi award winning catering business with over 40 years of experience, operating at various venues including its home sites at the NEC, ICC, VOX, Utilita Arena and Resorts World Arena, as well as Regional venues including Cadbury World, where you’ll be predominantly based.

We have a fantastic opportunity available to join Freddo, the Caramel Bunny, Bertie Bassett and the team at Cadbury World as a Catering Manager.

We are looking for a Catering Manager who can cover all aspects of catering operations on a day to day basis running numerous outlets situated across the venue. You will also need to support a wide range of hospitality events and conferences.

While your role will be predominately based at Cadbury World, at times you may be required to work at the group’s other venues and events.

If you are a dedicated individual who is passionate about delivering excellent standards to our customers and you love chocolate, then we want you to give us a Twirl.

We are looking for someone who has previous supervisory experience in a related industry such as Restaurants, Pubs, Bars, Contract Catering, Hotels, Leisure or Food with Retail experienced preferred but not essential.

However, experience of working in a fast paced customer focused environment is essential. The role will also require energy, confidence, and problem solving skills.

You must have a flexible approach to work in a 7 day a week operation hours can vary each week depending on the nature and volume of the business hours will include weekends, bank holiday and evenings.

In return you will receive training, great opportunities to progress and get to work with people who enjoy what they do and offer great and fast service to all their customers.

Some of your duties will be to:

• Complete accurate forecasting and reporting of financial data in accordance with set deadlines, consulting as necessary with the Catering Operations Manager making suggestions to improve profitability of area.
• To ensure you, your direct reports and those others working within your areas of responsibility do so in accordance with current, applicable health and safety fire safety legislation and group health and safety policies, procedures and arrangements.
• To implement and manage those group health and safety fire safety policies, procedures and arrangements as applicable to your work activities and working environment.
• Proactively manage resources and take appropriate action to changes in the business.
• To deputise when required for the Catering Operations Manager.
• Ensure staff are trained in all aspects of role ability to recognise training requirements and offer hands on approach when required.
• Practical supervision of temporary staff to include appropriate long-term development of staff dealing with disciplinary issues, managing absenteeism etc.
• To implement, monitor and oversee delivery of all standards, meeting, and exceeding customer expectations.
• To provide effective complaint handling in accordance with standards by investigating complaints, liaising with customers and staff to determining necessary action.
• To demonstrate high leadership skills thereby providing the basis for high group moral and staff motivation.
• To allocate duties and responsibilities to all team members.

What we offer:

• Flexible hours, variety of shifts & multi-venue working
• Full training
• Meal entitlement on shift
• Free on-site parking
• Great staff offers
• Accrued holiday
• NEC Group pension plan
• Choices+ savings on everyday purchases and leisure activities
• Life assurance
• Single cover healthcare

The NEC Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, colour, age, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. NEC Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm, you will find a home within the NEC Group.

Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us.

Please do not delay in submitting your application for this role. With some roles that are urgent or receiving high volume of applicants, we may interview and conclude the process prior to the closing date of the advertisement.

Job Type: Full-time

Salary: £29,150.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay
• Store discount
• Wellness programme

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Birmingham: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Cadbury World Campaign