Team Manager

Salary: £28,762 – £31,411

The OU in Scotland

Based in Edinburgh (hybrid working options will be considered)

Full time, permanent

Please quote reference – 20703

Change your life today

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

Our mission is to be open to people, places methods and ideas and this means that a commitment to equality is embedded in everything that we do. We value diversity and inclusion, and we recognise that different people bring different perspectives, ideas, knowledge, and cultural insights and that these differences bring great strengths to the organisation.

The role

We are looking for a Team Manager for this exciting and fast-paced role. You will be a motivated, adaptable team player who is keen to help people join and progress through the University. Working within the Student Recruitment and Support Team, you will be involved in managing a team who delivers a range of student-facing services. Our objectives are focused on excellent student experience and success, supporting them to achieve their goals, with outcomes that are equitable and open new opportunities in life and work.

Skills and experience

• Experience of leading and managing a team within a service delivery environment.
• Ability to manage and implement changes to ways of working - procedural/cultural and behavioural.
• Committed to supporting a team of Senior Advisers, through training, coaching and development.
• Have a customer-focused approach, meeting targets, service quality and continuous improvement.
• Good interpersonal skills with the ability to influence, establish credibility and assert authority.
• Highly developed communication skills with the ability to understand and process information quickly and accurately under time pressure.
• Experience of working co-operatively with others to achieve organisational goals and service level targets.

The full summary of duties and person specification can be found within the Job-Related Information.

How to apply

All applications are completed online via the OU Job’s page by registering and clicking the “APPLY NOW” link. To support our commitment to diversity and inclusion we invite you to complete the attached anonymised application. Please refrain from using identifying markers (i.e., your employer or gender) so your anonymity is not compromised.

Applications submitted via 3rd party websites will not be considered.

Access details for disabled applicants are available from The Open University in Scotland by emailing Resourcing-Hub@open.ac.uk, quoting the vacancy reference above.

You will receive updates regarding your application from Scotland-Recruitment@open.ac.uk. Please ensure this email address is added to your list of trusted senders. Please also keep an eye on your junk folder to ensure you do not miss any important updates regarding this role.

You can view your application communications on the Candidate portal.

For detailed information on how to apply call the Scotland Recruitment team on 0131 226 3851 or email Scotland-Recruitment@open.ac.uk quoting the reference number 20703.

Closing date: 5pm Friday 24 February 2023

Interview date: 16 & 17 March 2023

Find out more about The Open University and our mission by watching this short video on YouTube.

The Open University is committed to equality, diversity and inclusion, which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all our staff can reach their potential and attract diverse candidates. We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength.

We offer a range of inclusive employment policies which include family and carer friendly flexible working arrangements and have many supportive staff networks and wellbeing services. We also endorse the principles of Athena SWAN, with commitment from all levels of the organisation in promoting gender equity. Our Staff Benefits page under Employment provides further links and information.