FOH Supervisor

Due to internal promotion, The Queens Hotel in Lytham is looking for a driven, enthusiastic & passionate FOH Supervisorto join our team!

Rate of Pay

• £7.49 - £10.42.
• Based on a 48 hour working week (FT).
• Pay is processed every 4 weeks (on a Friday).

Employee Benefits

• Wagestream.
• Employees enjoy 25% off food & accommodation & 15% off drinks in our venues;

The Queens Hotel in Lytham, The Ship in Freckleton, The Eagle at Weeton, The Elephant in Woolton, Liberty Tavern in Woolton & Lytham House in Lytham.

• 2 all-company parties annually (where the venue is closed ensuring all employees can attend). +1 made available for you to bring your partner.
• Special gift on your birthday.
• 100% of all tips & gratuities are shared between the venue team.
• Growth opportunities across our estate.
• Nationally recognised qualifications & external courses available.
• Working daily with fresh food in a business with a passion for home cooked food.
• High level of support provided from our central & site teams.
• Recognition is one of our core values – something we encourage from and to all employees.

Rota Schedule

Shift patterns are flexible around venue opening times & demands.

Applicants are expected to be able to work evenings and late nights. Own transport is encouraged as you will need to travel home after midnight on evening shifts.

Ideal Candidate

Candidates applying for a Supervisor role with us are encouraged to demonstrate the following criteria:

• Drive & passion - having a can do, will do & want to attitude is at the heart of our business.
• Our teams are encouraged to challenge the norm & use their creativity & initiativeto create a venue that our team love to work in & our guests love to be in.
• Experience of working within a fast-paced food business.
• Be an engaging, friendly and highly organised team leader with great customer service skills.
• Comfortable working within & managing a team of 60 Team Members.
• Understanding of food safety with a keen eye for maintaining high standards.
• Confidence to let your personality to shine within a floor-focused environment. 80% of your time must be spent on guest engagement, shift-running & team coaching.
• Experience working on the floor in a food led pub or restaurant.
• Confidence with finding solutions and resilience to daily challenges.
• Passion for fresh food & premium drinks.

Key Responsibilities

• Cash Handling.
• Running shifts.
• Dealing with complaints.
• Opening / closing the business.
• Handling customer enquiries and complaints.
• Use of computer systems and tills.
• Taking reservations.
• Supporting the learning and development of team members.
• Communication with the kitchen brigade to ensure smooth running of shifts.
• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.

About Us

We are part of the Red Fox & Peacock group, a family run business based in the North-West.

We have people, fresh food, real ale, cocktails, high volume and high quality at the heart of our culture .If you are looking for a career working within a fun, diligent, hardworking and dynamic team that thrives on guest experience, then this could be the perfect role for you.

To find out more please get in touch so we can meet you for a coffee to discuss the role in further detail & arrange a working trial.

https://queenslytham.co.uk/

Job Types: Full-time, Part-time, Permanent, Zero hours contract

Salary: £7.49-£10.42 per hour

Benefits:

• Company events
• Discounted or free food
• Employee discount
• Store discount
• Wellness programme

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

Work Location: In person

Reference ID: QUEFSUP2004