Desktop Support Technician

JOB OVERVIEW

An exciting opportunity has arisen to join an established /
experienced team of Desktop Support Technicians. The post holder will
be a member of the Desktop Support Team providing a customer sensitive
and responsive support, fault resolution and advice service, which
ensures the maximum availability, performance and utilisation of
device management including Desktop PC / Laptop, Wireless Trollies,
Digital Dictation devices as well as iOS devices including iPhones,
iPods and iPads used by the directorates business and clinical
teams.

The post holder will be responsible for ensuring a systematic,
disciplined and analytical approach to problem solving and ensuring
agreed procedures and standards are met as well as ensuring the
security of It related devices across the organisation.

The postholder will undertake incident diagnostics to resolve any
technical issues, support project which require the implementation /
deployment of devices as well as management of the deployment of
Windows security patches to devices as well as iOS version updates in
line with The Shrewsbury and Telford Hospital NHS Trust (SaTH) Digital
Security Strategy and improvement plan.

The postholder will also participate in an out of hours on-call
Desktop Support rota.

MAIN DUTIES OF THE JOB

You will have demonstrable experience in: -

• To provide a customer centric service to all staff. To deliver a

professional, polite and empathetic service, building professional
relationships with Digital Service, Business and Clinical staff across
SaTH.

• To work collaboratively with other teams including the IT Service

Desk, Infrastructure / Network Team, Systems Admin, Training Team.

• To support a range of Windows operating systems including Windows

7 and 10.

• To support the deployment and day to day management diagnostics of

Office365.

• Build and configuration of Desktop PC’s, Laptops and other end

point devices including digital dictation devices and iOS devices i.e.
iPhones, iPADs, iPODs etc.

• Undertake incident diagnostics to resolve any technical issues,

support projects which require the implementation / deployment of
devices.

• Testing and deployment of windows security patches to devices as

well as iOS version updates in line with the SaTH Digital Security
improvement plan in line with NHSDigital and NHSX.

• To support the install of new device across SaTH including the

Desktop network patch as part of device installations.

• Ensure that the IT asset database record is kept up to date.
• Work within defined deadlines as part of a team and on an

individual basis.

• Installation, repair and maintenance of IT equipment

WORKING FOR YOUR ORGANISATION

The successful candidate will have the opportunity to develop new
skills and knowledge, and to be a part of many exciting and
challenging projects currently being undertaken at the Trust as part
of our Digital Transformation agenda.

You will work closely with all stakeholders and provide a robust,
proactive and resilient service on which our customers can rely upon.

DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES

For full duties and responsibilities please refer to the attached
document entitled Job Description.