Account Manager

London, United Kingdom | Permanent, full-time
| £45,000 per annum

thebigword makes the world a smaller place by breaking down language barriers, supporting global trade and helping people access goods, commerce and services in their own languages. Founded in 1980, we provide the best translation, interpretation, localisation and language technology solutions – handling up to 50,000 worldwide assignments every day. We’re a truly global business. To us, a first-class service means meeting every client’s cost, quality and delivery expectations every time. We achieve this through our innovative language technology, elite team of skilled and professional staff who deliver every single time. At thebigword, everything we do is underpinned by our ELITE values and we strive to be the best we can be in all that we do:

Excellence: We commit to always doing our best, delivering excellent results consistently
Leadership: We have the courage to shape a better future
Innovation: We look at the problem from a different angle
Trustworthy: We always tell the truth
Empowerment: We empower our teams to make decisions

We currently have an exciting opportunity available for a talented Account Manager to join our Sales team! The role will be predominantly working from home however, due to the requirements of the role, the ideal candidate will be easily commutable to London and the South of the UK.

The Sales department at thebigword plays a vital role in growing revenue globally, with an expected overall pipeline of at least £120m per year. This is achieved by focussing on developing and attracting new business. We have three main sales regions –US, Europe (inc UK) and Asia.

We are a global team that work closely together to support the business strategy and ensure we hit the business targets. With a direct line into the Chief Commercial Officer, we are at heart of business growth either through new business or retention and development of our existing accounts.

As an Account Manager you will:

• You will be responsible for building, managing and maintaining long-term relationships with thebigword customers(s)
• Daily engagement with your customer(s) to build strong relationships and ensure customer satisfaction
• Assist with any RFP/Tender/Proposal
• Build, maintain and develop internal and external relationships with key stakeholders through effective written, verbal and face to face communication
• Develop, agree and maintain an account plan for each customer
• Generate sales among customer(s) accounts, including upselling and cross-selling
• Operates as the point of contact for assigned customer(s)
• Makes sure customer(s) receive requested products and services in a timely fashion
• Escalates customer(s) needs and demands to appropriate team/manager/department
• Forecasts and tracks customer account metrics
• Prepare for and attend QBRs or other major stakeholder meetings as required
• Manage projects within customer relationships, working to carry out customer goals while meeting TBW goals
• Coordinate with staff members working on the same account to ensure consistent service
• Delivery of training to end users face-to-face, webinars, over the phone, video conference as appropriate
• Building strong working relationships across the business to enable delivery of the SLA’s within the contract
• Create and maintain all required CRM records
• Be actively aware of work completed for your customer(s)
• Be knowledgeable about revenue and profitability and report accordingly
• Provide best practice solutions to customers – including workflow reviews to ensure best practice workflows are implemented which are efficient and add value

What we are looking for in you:

• have proven experience as an Account Manager, Key Account Manager, Sales Account Manager, or similar
• are a strong influencer with great personable skills
• have experience of working within a changing environment and able to confidently flex with demands
• can demonstrable the ability to communicate, present and influence key stakeholders at all levels of an organisation
• are driven by a desire to hit targets
• have experience delivering client-focused solutions to customer needs
• have a proven ability to successfully manage multiple account projects at a time, while maintaining sharp attention to detail
• have excellent listening, negotiation and presentation abilities
• have strong verbal and written communication skills

It would be desirable (but not essential) if you:

• have experience with CRM software
• have industry specific experience

Why work for us?
We are a close-knit team here at thebigword and we recognise that people make our company what it is so, we reward them with excellent benefits and perks including:

• Generous annual leave entitlement that increases with length of service
• Healthcare cash plan
• Employee assistance program
• Wellbeing garden for all our staff
• Home working
• Flexible working
• Employee discounts and cashback
• Free onsite parking
• Apprenticeships, qualifications and development opportunities
• A culture committed to diversity, equality and inclusion.
• Free Breakfast in the Leeds office

Think this role is for you?

Click the link below and easily apply with your CV. Once we have received your application, we will let you know and will keep you up to date on your application progress. We wish to stress that the successful candidate must be UK based with the right to work in the UK.

If you would prefer to join our wonderful freelance linguist community as a translator or interpreter, please email your details to wordsynk.network@thebigword.com and our team will be in touch.

Due to the nature of our business, all successful applicants will be required to complete a basic criminal record check.

Equal opportunities:

thebigword is dedicated to promoting and protecting the physical and mental health and wellbeing of all our staff. We are a Disability Confident Employer, achieving level 2 of the scheme, we have signed the Menopause Workplace Pledge and we have signed the Mindful Employer Charter. Should you require any reasonable adjustments for your interview please make the Careers Team aware. Following a successful interview, if you believe you will require any reasonable adjustment for your subsequent employment with thebigword, please discuss this with your manager as soon as possible to allow us to implement your adjustments prior to you joining us.

thebigword is committed to encouraging diversity and opposing all forms of discrimination in our working environment. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best. As an international company that operates worldwide and due to the nature of our industry we are a multicultural company. We have a large diverse client base which demands diversity amongst our employees to be able to service our clients effectively, thus meaning we employ people from different cultures and we do not discriminate against people on grounds of race, ethnic origin, colour, nationality, national origin, religion/belief, age, gender, gender reassignment, sexual orientation, marriage, civil partnerships, pregnancy, maternity or disability.