Fitness Operations Manager

Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space.

We’re now looking for a Fitness Operations Manager to join our business as an integral part of delivering our Fitness and PT strategy. This is a crucial and high-profile role for our business and will see you work closely with the Fitness Director, Head of PT Education and in-club Fitness Managers.

You will be responsible for the implementation and operations in the clubs, using data, analytics and a strategic approach. You will be working with the in-club Fitness teams and stakeholders across the wider business to develop new processes and procedures to support the success of our Fitness and PT proposition.

About the role

• With input from club Fitness team, lead the creation and updating of all Fitness and PT SOP’s and ensure standardised process and reporting.
• Development and management of the PT@POS process and all PT client lead management.
• Development of improved member journey, both digitally and in club
• Implementation of new products and pilots including fitness floor and zone design.
• Support Fitness Director to manage new club opening equipment budgets linked to equipment purchase.
• Partner with other leaders within the business to ensure the smooth flow of communication between key departments in order to enhance levels of member luxury experience.

With a strong operational background, the successful candidate will have a proven track record with data and analytics. A self-starter, with a passion for innovation and the ability to build strong working relationships, you’ll be the expert on all Fitness Product and processes.

About you

• Relevant operational experience, ideally in a fitness industry environment.
• Ideally experience of managing a P&L in club or centrally.
• Good understanding of data, Microsoft applications and Power BI.
• Experience in central role(s) in an organisation.
• Evidence of managing projects.
• Exceptional people / stakeholder management skills.
• Excellent communication skills, both written and verbal.

As well as the usual you get for turning up for work, you and a buddy will get complimentary memberships to all of our amazing health clubs to attend as many cycling classes as your legs will allow! You will also receive discounted prices within our restaurant, Spa, Medical, Retail and Natural Fitness Food offerings as well as with our first-class Personal Trainers.