Logistics Operations Manager (Delivery) , Ireland

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate, and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make the impact happen with a career at TikTok.

About The Team
The tech industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new experience to our users. We are looking for passionate and talented people to join our logistics operations team, together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.

We are looking for an operations manager to join our EU logistics team, responsible for the end-to-end logistics operation for Ireland.

Note: this role can be based in London or Dublin. If London is preferred, frequent travel between the UK and Ireland is required.

Responsibilities

• Overseeing the logistics operation in Ireland, including (but not limited) to import clearance, courier delivery, fulfillment warehouse, reverse logistics, reverse warehouse; Responsible for end-to-end logistics performance from paid until delivered in different logistics modes;
• Building and managing key strategic relationships with Key Sellers, 3PLs, and Logistics Providers;
• As of the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issue, feedback the expected solution and business impact to solutions, providing short-term solution/support to the biz before long fixing is in place, drive the result until change deployment;
• Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed;
• Manage day-to-day operations, track record of high performance and team improvement.

Qualifications

• Bachelor’s degree or higher, preferably with engineering, science, logistics transportation, operation management background;
• At least 5+ years of working experience in platform logistics in Ireland, with working relationship major courier company;
• Solid working experience and relationship in 3PL management, preparable with courier(s) in Ireland;
• Excellent understanding in any segment of platform logistics operation, including (but not limited to) data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance;
• Fair understanding of eCommerce marketplace operation and governance policy;
• Able to do short-term business travel within UK/Europe;
• Self-motivated and results-driven, analytical and data-driven.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.