Insurance Customer Service Advisor

- Topsail Insurance Ltd

Job Description
Job Title: Insurance Customer Service Advisor
Reports To: Mollie Magrath

Job role: To provide support and perform office duties including telephone and administration on the travel insurance account.

Main Duties

• Answer telephone and deal courteously with all callers, routing them as appropriate or taking messages and emailing to the relevant person. Referring clients to the website and answering queries where possible.
• Generate sales by prospecting, being informative and pro-actively selling on the phone. Forward application forms where necessary and update systems once forms received.
• Maintain secure, efficient and accurate filing systems and email management. Provide efficient, error free typing and administration support as directed. Send any emails using the relevant templates, editing where required.
• Produce and maintain diaries, chasing for outstanding information from insurers and brokers for efficient policy handling.
• Take payments ensuring data protection is paramount at all times and that payments are taken immediately as per data protection procedures.
• Respond to client enquiries where possible; i.e. where we are unable to provide cover, general queries and requests.
• Assisting with ongoing projects, information obtaining and report providing.
• Assist in creating news articles, updating and maintaining social media platforms.
• Ensure the delivery of high quality service, appropriate to customer needs.
• Perform other duties from time to time, as determined by Directors and/or Manager.
• Follow up on quotes that have been sent and keep on top of clients who express an interest in proceeding at a later date, obtaining any further information that may be required and finalising terms.
• Take detailed vessel enquiries over the phone if requested and provide a timely quotation.
• Ensure that customer records are kept up to date when customers call with information pertinent to their insurance and handle any mid-term adjustments, ensuring that additional premiums are paid and systems are updated accordingly.

About Topsail

Topsail provide cover to vessels cruising in UK and European Waters, as well providing cover for long distance passages and blue water cruising. We also offer our specialist Yachtsman’s Travel Insurance products to the sailing community.

The company is operated by a small team of dedicated staff who are highly knowledgeable in the field of boat insurance and travel insurance, with over 100 years of combined experience. We understand the needs of sailors and the importance of flexible products, so we have created boat insurance and travel insurance products designed to meet the requirements of the boating community.

One of our main priorities as a team is to provide a high level of customer service to all customers. Our customer feedback is really important to us - check out our Google Reviews here to see what people have to say about our team: shorturl.at/sKORY

Benefits:

- Work from home, flexible working options

- Employee Assistance program

- Life assurance

- Future training and qualification opportunities

- 21 days annual leave (for 35 hour contract) plus bank holidays

Job Type: Full-time

Salary: From £21,000.00 per year

Benefits:

• Company pension
• Life insurance
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Experience:

• insurance: 1 year (required)
• work from home: 1 year (required)

Work Location: Remote

Reference ID: Topsail 2023
Expected start date: 01/03/2023