Customer Support Officer

Do you want to play a key role in shaping the future of travel in Greater Manchester? Are you passionate about helping people? Do you have strong organisational skills, customer service skills and excellent attention to detail and want to progress your career? If so, we’d like to hear from you.

It’s a really exciting time to be joining Transport for Greater Manchester. As a Customer Support Officer, you will form part of the Customer Contact Centre team for Transport for Greater Manchester. Acting as the first point of contact for customers and stakeholders you will handle all queries and requests received into the TfGM Contact Centre, via telephone or in writing. These include issuing travel passes, making Local Link journey reservations, Contactless Payments enquiries, Journey planning advice and much more. You will also be at the beating heart of all enquiries relating to bus franchising. No two days are ever the same! You will be part of a friendly dynamic team with a varied skill set who provide efficient, friendly customer service and advice.

About you

Transferable skills which we are seeking include excellent written and verbal communication, the ability to work using several different systems at the same time, a strong team player with the ability to work effectively on an individual basis and have the willingness to continually develop and learn. We need people who are passionate about achieving targets, as we pride ourselves in hitting our daily KPIs.

Successful candidates will be provided with a full training programme and a “buddy” to help integrate into the dynamic working contact centre environment.

You will be able to work flexibly on a rota system between 7am and 8pm Monday to Friday and 8am to 8pm at weekends for which you will receive 12.5% shift allowance - see rota here

If you believe you have the skills and experience required for this role, we would like to hear from you! When completing your application, please ensure that you provide clear examples against the essential criteria, all appointments will be based on merit.

For more information about this role. please see role profile attached here

Any successful applicant will need to undertake a basic Disclosure and Barring service check prior to starting in role.

Valuing and rewarding our workforce is important to us which is why we offer a range of fantastic benefits, such as:

For more information on working for TfGM including details on our Guaranteed Assessment scheme please visit www.tfgm.com/careers

For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor.

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