Network Performance Officer

Salary - £24,000
Location – Pan-London, based from Southwark, London SE1, with some hybrid working
Contract Type – TfL

Overview of project/role

If you’re into solving problems, would like to develop new skills in a technical field, and want to make a difference to the lives of travelling Londoners, then this exciting opportunity to join Transport for London's Road Network Performance Delivery team will appeal to you!

You’ll join the team that sets the timings of London's 6000 traffic lights and it’s a great opportunity to work in this friendly and welcoming team.

It's a great time to start your new career in road network management. The essential technical and clerical support that you’ll be providing in this role will be helping TfL meet the challenge of finding the right balance for all road users.

Responding to customer enquires is a core aspect of the role, so you’ll have a can-do approach to helping Londoners understand how traffic signals work in their area.

Every day is different in our team, so you’ll need an adaptive approach. You will have opportunities to get out and about around London’s Road network and sometimes work flexible hours as work requirements change.

We’re an award-winning employer for work-life balance, representing the diversity of London’s population.

There is a possibility of flexible hours with this role.

To see what working in this role is all about, view our online video on YouTube.

Key Accountabilities

Your duties will include, but not be limited to:

• Assist in the response to enquiries from the public and other stakeholders by assessing the service being provided and liaising with Principal Network Managers and Network Managers
• Respond to requests for data from external agencies by providing the appropriate data and supporting information in a timely manner
• Assist in design and implementation of London’s traffic control system, SCOOT, Bus Priority and local control strategies
• Carry out traffic modelling for simple networks under the supervision of Principal Network Managers
• Review and implement revised traffic signal timings following traffic modelling in order to ensure the efficient operation of the road network
• Provide support for events on the network when required.
• Responsible for understanding and acting on the Surface Safety vision of 'Everyone home safe and healthy every day'

Skills, Knowledge & Experience

Skills

• Proficient MS Office skills, including experience in designing and manipulating spreadsheets (Essential)
• Good oral and written communication skills (Essential)
• An adaptable and flexible approach to work, capable of adjusting priorities to respond to daily challenges and opportunities (Essential)
• Able to manage own time and work to tight timescales (Essential)
• Excellent numeracy with the ability to analyse engineering data with an attention to detail (Highly desirable)
• Willingness to work outside normal office hours including occasional weekend and night work (Highly desirable)

Knowledge

• GCSEs, grade B or above, or equivalent qualification or experience in Maths and English Language (Essential)
• Interest in traffic light technology (Essential)
• Awareness of the Mayor’s Transport Strategy and Healthy Streets approach (Desirable)
• An understanding of Transport issues in the Public Sector Domain (Desirable)

Experience

• Experience of maintaining accurate records and filing systems (Highly desirable)
• Experience of a data lead approach to resolving problems (Highly desirable)
• Work experience in an analytical and / or problem solving capacity (Desirable)
• Experience of working under pressure and to deadlines (Desirable)

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process

• Please apply using your CV and a one-page covering letter. PDF format preferred and do not include any photographs or images
• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. PDF format preferred and do not include any photographs or images

The closing date for applications is 24 April 2023 @ 23:59

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel