Customer Service Manager

Customer Service ManagerUp to £38,000 per annum based on skills and experience

Wrexham

25 days annual leave plus 8 bank holidays

Free parking

Monday to Friday (early Finish on Fridays)

Company pension plan

Cash healthcare plan

Career progression

Eligibility to participate in UK Goal Share Plan

Life insurance

Company sick pay - after qualifying period

The Role: We are currently recruiting on behalf of our global manufacturer client for their role of a Customer Service Manager. As Customer Service Manager, you will be responsible for managing a busy Customer Service team, working closely with production, supply chain and operational departments and offering an outstanding service to a worldwide client base. This is a wonderful opportunity develop a career with a reputable business that is currently going through a sustained period of growth.

Responsibilities of the successful Customer Services Manager: • Ensure the Customer Service team process and acknowledge customer enquiries.

• Support, when needed, Customer Service team with account management duties; follow company processes from order through to dispatch and manage client expectations to delivery times.
• Motivate and support team to achieve business targets and objectives.
• KPI reporting to group and act as point of escalation.
• Identify areas for continuous improvement and ensure team adhere to company standards and policies.

Customer Service Manager will have the following skills and abilities: • Previous experience managing a Customer Service or Sales team within a busy office environment.

• Ideally have experience within manufacturing and have knowledge of ERP sand CRM systems.
• Be able to demonstrate experience of managing, motivating and mentoring a team.
• The appointed Customer Service Manager will be required to travel to different offices occasionally.

The Package: • Up to £38,000 per annum depending on experience

• Permanent
• Free parking
• Monday - Thursday 8am-4:30pm. Friday 8am - 2:30pm
• Positive working environment
• Enhanced pension, life insurance and company share scheme

To ApplyPlease click apply or email a recent copy of your CV to rachael.kelvin@clockworkorg.com

For further information please contact Rachael on 01978 366123

This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency.

If we have not contacted, you within 7 days you may not have been successful for this position but please feel free to give us a call to discuss similar roles

All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training, and qualifications our client considers necessary for this position.