Service Delivery Centre Lead

Treliant is a global consulting firm serving banks, mortgage originators and servicers, FinTechs, and other companies providing financial services. We are led by practitioners from the industry and the regulatory community who bring deep domain knowledge to help our clients drive business change and address the most pressing compliance, regulatory, and operational challenges.

We provide data-driven, technology-enabled advisory, implementation, and staffing solutions to the regulatory compliance, risk, financial crimes, and capital markets functions of our clients.

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  Be the Treliant Senior EMEA representative in terms of engagement with internal and external stakeholder bodies, e.g. clients, industry participants, etc.

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  Develop operational processes in the SDC, e.g. reporting lines and management structure, ensuring effective management reporting lines are in place

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  Assisting Treliant Sales and Practice Leads to close new opportunities and renewals. This includes assisting with proposals and responding to RFPs

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  Responsible for Invest NI coordination and POC

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  Be the face of the Treliant SDC to the client. Own the delivery relationships, ensuring Treliant consultants are performing to the required standard and taking proactive remedial action where necessary. Depending on project specifics, own the Senior Governance aspect from the Treliant side

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  Coordination of SDC operations, Facilities management across SDC Locations.

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  Work with wider Operations teams to make sure resourcing needs are understood and planned for in terms of team sizes and skillsets, including interviewing of candidates and decisions on ultimately hiring consultants

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  Act as a conduit across all Business Units within the organization, ensuring effective communication channels across units and locations

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  Share accountability with the Practice Leads for career development of staff within the SDC; ensure talent is developed based on known & expected needs, and ensure Treliant’s career management processes are followed for practice staff (with support from Treliant HR)

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  Ultimate point of escalation for all SDC staff issues, helping to ensure adequate pastoral care elements are in place

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  Work with Treliant Operations and HR to ensure staff adhere to company policies

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  Manage the SDC P&L through resource mix, pricing, and sizing any bench

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  Be a key driver in developing Treliant wider SDC strategy, with a particular focus on future locations and skillsets

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  Strong educational - Degree (Masters would be an advantage)

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  9 -12 years’ experience of working within Financial Services – Investment Banking, Global Markets or Financial Crime compliance

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  Experience of working in a similar role leading engagement

Desirables:

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  Excellent network of connections in the industry

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  Experience of running large-scale client engagements across multiple domains

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  Domain expertise in one of the following: Regulation, e.g., LIBOR/ Legal /KYC /Compliance / Risk/ IB Operations

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  Commercial awareness of business drivers behind Consulting services, especially in the financial environment

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  Experience in developing and mentoring junior staff