Client Support Officer, Education Services

UK, Remote

£22,000 - £25,000 Per Annum

About Tribal

Are you looking for an opportunity to enhance the experience of students around the world? If so, our Client Support Officer role is for you. Tribal i-graduate provides higher education institutions across the world with surveys that benchmark the student experience.

We provide best-in-class student surveys and financial analysis, which help universities and colleges to monitor the student experience, operate efficiently, and target resources to enhance the student experience and improve student outcomes.

The Role

You will be supporting both UK and overseas clients in the many aspects of survey administration: from survey set-up, through response monitoring, to reporting of the survey results. Working closely with our technical team and our regional consultants you will be key to ensuring our clients have the best possible experience.

The role is all about relationship building and project management. Excellent communication skills, a high standard of project co-ordination, and an inherent appreciation for data security are key attributes.

The Person

Along with experience in a similar role within an administration environment, you will have a good level of account/client management experience and the ability to work in a fast-paced business support role.

Key Aspects of the Role

Good experience and knowledge of MS Office is essential.
Attention to detail and time keeping skills will be highly utilised in this busy team.
Confidence in dealing with a wide range of internal and external stakeholders.
A pro-active approach is essential, as is the ability to work flexibly and responsively to changing business requirements. You will be required to work flexibly and willing to support your co-workers.
Work closely with the i-graduate technical team to manage data requirements.
Adhere to multiple, simultaneous deadlines and contractual targets.
Management of requests and queries from clients and colleagues in a timely manner.
And if you have a second language (reading and writing, especially simplified or traditional Chinese) that would be great – although it’s not essential.

What can Tribal offer Me

Along with a competitive salary plus benefits such as life assurance, pension, private medical insurance and a healthcare cash-plan. We offer a friendly and supportive working environment with a lot of flexibility and fully remote opportunity. This is a great opportunity to use your existing skills, and learn new ones, in a global technology organisation.

To apply please complete our short application form, attaching your most up-to-date CV.

As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector. To safeguard this we are signatories to Tech Talent Charter to better enable us to be a responsible business.

Note to all applicants - Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.