Examination Results Administrator

Examinations (Post Results Services) Administrator

Contract: Permanent, full time
Location: London (Hybrid-working)

Closing Date: 24 April 2023

Trinity College London is an international exam board and music publisher, with a rich cultural heritage and a positive, supportive approach to assessment and development. What sets us apart in our focus on the learner and our strong reputation for innovation and achievement based on the delivery of flexible styles of learning and teaching. We provide recognised and respected qualifications in a range of communications-based subjects, including music, drama, English language and communication skills.

Our exams, assessments and publications are designed to help learners fulfil their own individual talents and abilities. Today we deliver over 850,000 assessments each year worldwide. Our international network is expanding quickly, and we now provide qualifications in more than 60 countries around the world.

About the role

Be part of a dedicated team responsible for managing queries, complaints and requests for services received from our customers from all around the world. Reporting to the Customer Services Manager, you will be responsible for ensuring that all customer issues are managed in a fair and consistent manner and in line with Trinity’s policies and procedures. This includes using well-honed communication skills to liaise with internal and external stakeholders to ensure that accurate information is gathered and analysed, and that our customers receive a professional and positive experience.

You will be involved in managing email accounts and responding to results requests and complaints, processing complaints and results reviews, logging and processing exam results and liaising with the panel management team on examiner related complaints, ensuring that information is appropriately shared and acted upon. You will also help provide accurate analysis of data and assist in monthly reporting.

About You

To be successful in this role, you will need to have excellent communication and customer service skills and the ability to build and maintain relationships with internal and external partners. You will have good knowledge and experience in Microsoft Office packages including Outlook, Word and Excel, and a willingness to learn Trinity’s online booking platform. You will take pride in your attention to detail. Most importantly you will be able to show an ability to prioritise competing demands on your time whilst maintaining a helpful and professional approach.

Our Benefits

Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation.

As an employee, you’ll enjoy a range of benefits including generous annual leave, private health insurance, pension scheme, regular social events, employee assistance programme, cycle to work scheme, season ticket loan, free access to Trinity examinations and continuous training and development, plus more.

Our commitment

Trinity College London is an equal opportunities employer and our talented people come from all walks of life. Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.

How to Apply

To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page.

We are committed to the safeguarding and protection of the children and young people that we work with. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the organisation. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.

Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.

Our data protection policy can be viewed in full at https://www.trinitycollege.com/page/data-protection/data-protection-policy.