Technology Specialist - Ground Operations

The way we work across TUI Group Airlines is changing. Our goal in Ground Operations is to be a truly integrated service provider to the TUI Group Airlines. We are embarking on a journey to unite our Ground Operations teams, creating one cohesive pan-European organisation, driving harmonisation and best practice in what we do and capitalising on our collective size to deliver economies of scale, whilst fostering a common culture of excellence in quality and delivery.

As a Ground Operations Technology Specialist, you will support key areas of airport customer service, on-time performance and airport ancillary sales by ensuring our airport business IT systems are operating at the optimal level of performance and ensuring users are suitably qualified and trained. In addition, using your detailed understanding of software and business processes, you will recommend and implement software and business process changes that will support continued improvement in the key areas of the role.

This position can be considered on a hybrid working model with approximately half of your time based in on of our office locations: Luton, Zaventem, Rijswijk, Hannover or Stockholm. Some travel may also be required.

Applications close 7 May 2023
ABOUT THE JOB

You will:
Act as the liaison between Tui Airline Ground Operations (TAGO) and Airline IT. Working closely with Airline IT on all Ground Ops IT system related matters
Undertake detailed analysis of airport IT infrastructure to assess the suitability / compatibility for the deployment of the Group Airlines airport IT systems and internal departmental software
Provide expert business input and manage an oversight and quality review program across the network of airports that ensures regulatory compliance, optimal service delivery and ground handling agent process and training delivery
Ensure the systems content of the Ground Operations Manuals (GOM) and Internal Procedures Manual (IPM) and other processes and procedures correctly reflect the way the systems work
Project manage (or provide expertise) in case of individual deployment of systems/software, bringing together all stakeholders to ensure a successful delivery of functionality
Provide support and expertise to internal & external customers on airport IT related check-in & weight and balance systems - assess competency in use and recommend training and support on all aspects of the TUI Airline IT systems
Troubleshoot deployment issues and act as the “business user expert” in technical feedback and discussions on items raised with regards to all Ground Ops IT systems
Analyse testing requirements & construct testing documentation. Manage testing requirements to prioritise defects by business impact monitoring progress to closure
Evaluate the impact of software upgrades from the supplier of the systems and new 3rd party software on Airport IT systems making recommendations on the acceptability
Identify and make suggestions for constant innovation in the area of airport IT systems and the impact on overall customer experience at the different airports
Participate in operational On-Call and Emergency Response (ERP) rosters if required and undertake projects and any other reasonable tasks as and when required by the business.
ABOUT YOU

Sound knowledge of Ground Handling procedures and processes including regulatory and government requirements
Strong analytical and problem-solving skills with eye for detail, at the same time maintaining an overview
Well developed analytical and reporting skills
Ability to learn new systems quickly and in depth
Subject Matter Expert in DCS (Departure Control) and Ground Handling systems
Ability to produce and deliver training to Ground Handlers on the DCS system
Good knowledge of English is required, knowledge of other languages is desired but not essential
Good communication and stakeholder management skills with ability to work comfortably across cultures and markets
Ability to recognise opportunities for continuous improvement and suggest implementation solutions through TUI IT systems
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ABOUT OUR OFFER

Work in the largest global tourism group with international projects and teams
Fantastic holiday benefits including discounts & special offers
Development & career opportunities
Health and wellbeing support
Flexible working (understandably, some roles operate out of a specific location & to a set working pattern)
Plus lots more benefits relevant to the local market that you'll be based in

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
We really value your interest in TUI and will be back in touch with you shortly after the application closing date.