Store Manager (40 Hours) - Newcastle

Position Summary

Are you passionate about sports and innovation and ready for your next challenge? Join the Under Armour team for the opening of our new Brand House in Newcastle !
As part of the opening of our new Brand House store, you will be responsible for the implementation of our standards of operational excellence and merchandising. You will lead the recruitment and management of a team capable of exceeding sales and profitability targets while providing our customers with a unique experience.

Essential Duties & Responsibilities

include the following. Other duties may be assigned.

• Own the service culture and customer experience
• Lead and model the customer experience principles for store team; ensure store service/selling culture is representative of the Under Armour brand
• Maintain all standards covering merchandise and floor sets
• Oversee all areas of inventory control; manage store shrink performance within outlined expectations
• Where applicable, coach and empower the Assistant Store Manager (ASM)
• Manage total store talent - seasonal hiring needs, anticipated turn; recruit and deploy to ensure store is optimally staffed at all times
• In partnership with Retail Operations Team and local HR, own total team skill capability through robust on-boarding and continuous training
• Provide timely and constructive feedback to the Retail Operations team in all facets of store operations
• Manage store payroll to optimize business results; ensure staff scheduling meet the needs of the business
• Compile customer feedback on product and communicate to Retail Operations team
• Ensure compliance with all UA policies and procedures
• Model the behaviours reflected in the UA Way: Walk with a Purpose; Be Humble, Stay Hungry; No One Person is Bigger than the Brand – Team; Integrity
• Meet and exceed all team and individual performance objectives and metrics set
• Exhibit a professional and positive attitude and possess exceptional interpersonal skills.

Behavioural Attributes of ideal candidate:
To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Goes the extra mile to ensure the team’s success.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Articulates a compelling vision and the roadmap to success; adept at aligning and empowering a diverse set of teammates and stakeholders.
Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values in their everyday interactions.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Qualifications (Knowledge, Skills & Abilities)

Education And / Or Experience

• 3 – 5 years retail store management, ideally with a premium international brand
• Familiarity with various retail POS register systems
• Strong understanding of store operations, including visual merchandising, stock room, risk management & safety
• Fluency in local language; proficiency in English highly desired

Relocation

N/A

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