Customer Support Advisor
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Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
Job description
You will be joining an award winning and leading organisation within the communications industry. Our client is looking for customer focused and ambitious candidates to join their specialist teams to continue to provide their customers with a 1st-class service. The position sits within an existing fast paced and high growth support desk where you will be responsible for handling customer enquiries via call, email and eChat.
Benefits:
- 25 days holiday, with the option to buy and sell holidays plus Bank Holidays
- Company bonus - potential to earn a bonus based on personal and company performance
- Pension scheme
- Life assurance
- Income protection
- Childcare vouchers and paid paternity leave
- Enhanced maternity / adoption payment and return to work bonus
- Online discounts
- Paid time off for volunteering initiatives
Monday- Friday Office Hours 37.5hours per week
Hybrid Role/ 2 days per week
£23,000 salary
Job Type: Full-time
Salary: From £23,001.00 per year
Benefits:
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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