Your responsibilities:
· Active participation in the Incident and Problem Management process using our ITSM system.
· Troubleshoot production Incidents and manage Work Orders for property and procurement systems with a focus on escalation and resolution whilst meeting SLAs
· Liaise with internal business stakeholders, application support teams and various management teams throughout the Bank.
· Maintain knowledge of articles and support documentation
· Identify opportunities and implement improvements
You will have:
- Experience of supporting bespoke applications, either on-prem or SaaS with working knowledge of purchasing and facilities management tools, (ideally Concept Evolution), Expenses tools (ideally Fraedom) and travel tools (ideally HRG or AMEX GBT)
- Experience of working in an Agile way, managing a workload in a Sprint format
- Thorough understanding of Finance and/or Procurement processes with a focus on P2P and T&E processes (development, management and application of)
- Experience with SQL Databases (SQL Server Management Studio and Oracle PL/SQL queries, basic support).
- Excellent analytical skills in the areas of incident management and problem-solving.
- Strong ability to resolve issues partnering with technical, procurement, finance teams and vendors to implement change as required.
- Interest in navigating a complex and demanding systems landscape.
- Excellent communication skills both verbal and written.
- Proven strong documentation and planning.
- Strong Teamwork skills
Job Types: Full-time, Temporary contract
Contract length: 6 months
Pay: £400.00-£475.00 per day
Benefits:
- Work from home
Schedule:
- Monday to Friday
Application question(s):
- Can you travel to the office twice a week?
- Do you have experience with SQL databases?
- Are you SC Cleared?
Work Location: Hybrid remote in London
Reference ID: JS-ITASE
