Technical Customer Service Advisor (Email, Phone and Livechat)
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
- Customer Service Advisor - Technical
- Monday to Friday: 8am - 4.30pm/ 9.30am - 6pm
- Trafford Park
- Hybrid working 2 days per week after training
We are recruiting for a client who specialises in communications - Broadband, VoIP, Provisioning, Ethernet, 1st line Support.
You will ideally have strong customer service experience. Whether this be face to face, call centre. The role will require you to work on the phone, email and live chat so previous experience in one/all of these is advantageous.
BENEFITS:
- 25 days annual leave + Bank Holidays
- Buy/Sell up to 5 days annual leave
- Great progression opportunities
- Enhanced Adoption, maternity and shared parental pay
- Enhanced patrnity
- Childcare vouchers
- Tax-Free childcare
- Pension Scheme
- Income Protection
- Cycle to work
- Healthcare Cash Plan
- Company sick pay
- Eyecare and Spectacle Vouchers
Apply now and a member of the team will be in touch regarding the interview process.
Job Types: Full-time, Permanent
Pay: From £23,001.00 per year
Benefits:
- Casual dress
- Company events
- Discounted or free food
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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