Technical Support- Calls and Emails
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Position Overview & Specifications
Role: Customer Service Technician
Location: Trafford Park
Contract: Full Time permanent
Office Hours- Hybrid
What's involved?
* Taking ownership of client cases
* Respond to queries/issues over the phone and by email and live chat
* Using effective communication to deal with enquiries
* Building positive relationships with clients
* Take ownership of customer's enquiries, using interpersonal skills, personal judgement and decision making in an efficient and effective manner providing the highest level of customer service
Job Types: Full-time, Permanent
Pay: From £23,001.00 per year
Benefits:
- Company pension
- Discounted or free food
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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