IT Support Engineer

We are looking for an enthusiastic and experienced IT Support Engineer to join our large support team working in our ‘outstanding’ hospitals. Work will be focused around desktop and mobile devices so the successful candidate should have experience working with Apple and Android devices as well as desktop and laptop computers. A proven track record in excellent customer service is crucial in this busy role. Work will be based around the main hospital campus in central Bristol, however the Trust has sites throughout the city, so a driving license is essential.

The post holder should have at least two years’ experience working in an IT support role. An MCSE or MCDST qualification is desirable but not essential. Experience working within an ITIL based environment would be beneficial as would experience with Apple DEP and VPP systems.

Please note the post holder will be required to work some time both before and after core office hours to gain access to busy areas, they will also be required to work as part of a weekend ‘rota’ on a 1 in 10 basis. We currently have 2 positions available, one based in Weston and the other one in Bristol

Please specify on your application that you have a full driving license as it is essential for this role

Positions available at both the Bristol and Weston sites working as part of the 3rd line support team, the post holder will be responsible for the provision of desktop software and hardware support to the Trust’s computer users. End-user
devices consist of desktops, laptops and iPads. Workload will be allocated by the Service Desk and the Trust’s senior engineer.

University Hospitals Bristol & Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, with a workforce of over 13,000 staff and 100+ different clinical services across 10 sites, serving a population of over 500,000 people across Bristol and Weston. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to patients. As a forward-thinking multi-award winning Trust, committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.

Join us and you can enjoy city living, be in the countryside or by the seaside, with easy access to all the South West offers. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

As an equal opportunities employer, actively working towards a diverse workforce, we aim to create a workforce that represents the diversity of our community and are committed to designing our services around the needs of patients and their loved ones. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

• Mobile device support
• The build, deployment, administration and support of the Trust’s mobile device fleet
• Installation of IT equipment
• Imaging and encryption of new devices
• Deployment of equipment
• Responsible for the resolution of user problems
• Resolving problems within a reasonable timeframe (SLA) either by correcting or escalating to the relevant support organisation;

Keeping the end user informed of progress as appropriate;
Ensuring that all actions relating to the problem are recorded on the Service Desk system in a timely fashion;
Reporting all exceptions to the Senior IT Support Engineer for further escalation.

• Provision of support for the following:
• Project implementation
• Windows 10
• iOS and Android
• Hardware fault diagnosis/resolution on PCs, laptops, mobile devices and peripherals
• Office 365
• Roaming profiles
• Bespoke Clinical applications