General Manager - BTR Luxurious site!

General Manager

Luxury BTR Residential Development - Anco^co site

We are seeking an outstanding service focused manager, to lead a new development in Manchester. If you are someone that is hands on and thrives in a busy environment where no two days are the same then read on…

The General Manager will be solely responsible for delivering all aspects of the lettings and management of the development, including the delivery of exceptionally high quality customer service. To oversee the Resident Services, Facilities Management and all 3rd party suppliers.

Key duties for the General Manager will include:

• Overall responsibility for operations on site including move in/outs, customer experience and Develop and implement the reporting of Key Performance Indicators as a way of monitoring operational effectiveness
• Running a legally and regulatory compliant building at all times.
• Ensure all Health and Safety matters are inspected, monitored and actioned appropriately
• Daily management of a team, promote peak performance through effective people management, embracing the one-to-one and review process
• Preparing and managing the budget for the building and maximising income opportunities.
• Drive customer experience within the development
• Record, respond and resolve customer complaints as efficiently as possible.

The ideal candidate will have:

• Min 3 years Property Management experience within Residential or Hospitality.
• Strong communication, influencing and relationship skills
• Excellent people management
• Experience developing high performing teams in a fast paced demanding environment
• Outstanding customer service standards
• The ability to work proactively and to use initiative in a highly competitive and dynamic environment High levels of energy, drive, enthusiasm and passion for developing themselves and supporting their team
• Good understanding of H&S and building management

Desirable:

• Health and Safety qualification.
• ARLA Qualification
• IRPM foundation level qualification (or willingness to work towards)

• A basic annual salary of up to £55,000 plus 10%, Cash plan, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub