Customer Service Advisor

Customer Service Advisor

Salary: £25,500 per annum, plus Veolia benefits
Hours: 40 hours per week Monday - Friday 8.30am - 5pm (30 minute unpaid break)
Location: Haringey

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who sees the world in a similar way to take up an exciting Customer Service advisor role in our
Brent and/or Haringey team.

Because of our responsibility when it comes to leading change, resourcing takes every single one of us, and this is how you can play your part. And if you’re keen to see how far you can go, this role will suit you perfectly.

It doesn’t matter if you’re looking to overhaul the industry, or just do a good day’s work. We know that everyone here at Veolia can help us work alongside our communities, look after the environment in small and big ways, and contribute towards our inclusive culture.

What will you be doing?

● Supporting the Portfolio Manager in all aspect of the service
● Manage the commercial waste inbox and deal with all enquiries and disputes from businesses in a positive and professional manner
● Work with the sales team, contact centre teams, collection teams and clients, provide information and resolve queries
● Proactively process all-new, amended and closed contracts, raise invoices and credits to customers and national accounts as required
● Log customer details on WIMS/ECHO and arrange container deliveries
● Assist with marketing and promotional activities to increase leads and opportunities for new sales
● Use all Commercial and any other applications such as WIMS, SAGE, SalesForce and

ECHO and ensure these are regularly updated and accurate
● Perform all administrative tasks required as part of the role including, email, phone and general enquiries
● Ensure full compliance with all Veolia policies, Health and Safety policies and procedures

What are we looking for?

● Excellent customer service skills including the ability to handle difficult customers and situations

● Excellent personal and office organisational skills, including prioritisation and working under pressure

● A team player who can create and maintain a positive attitude to the team, proven through performance improvements and high moral

● Excellent communication skills, with the ability to listen, effectively extract important information and communicate this onward using different means

Our promise to you

Here at Veolia, we know that a genuinely good role goes both ways.
So alongside your salary or hourly pay, you’ll get 25 days of holiday alongside an extensive benefits package, which includes our market-leading pension and share scheme, alongside a range of employee discounts. Also to help you further, we provide mental health and financial support, so you can lean on us whenever you need to.

Apply today, so we can make a difference for generations to come.

Here at Veolia, we’re proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.

Job Type: Full-time

Salary: £25,000.00 per year

Work Location: In person