Primary Purpose: The Sales and Support Generalist drives sales growth by flexing into multiple areas of the store including selling, cashiering, processing, replenishing, setting floorsets and/or cleaning. Serving the customer is always top priority regardless of work area. The Sales and Support Generalist will likely spend the majority of their time in two of these skill areas and will have the opportunity to learn other skills as needed. Key Responsibilities:
When assigned to the sales floor:
Drives store sales and growth by personally selling to customers
Proactively engages with customers, reads cues and responds effectively
Provides customers with the perfect bra fit by asking effective questions
Converting returns, offers and other promotions into larger sales
When assigned to the cash wrap:
Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale (POS) or Mobile Register
Reinforces customer buying decisions at checkout and encourages purchase of additional items
Recovers cash wrap selling zone and "go-backs"
Builds customer loyalty through customer email capture
When assigned to processing and replenishment:
Processes merchandise to be floor ready and maintains back room and under stock to brand standards
Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase
Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process
When assigned to floorset activity:
Executes floorset proficiently
- Understands and adheres to brand standards
Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment
When assigned to facilities (select stores):
Maintains the standards for the appearance of the store by completing the daily and monthly cleaning checklists
Completes daily cleaning, dusting or polishing of ceiling vents, diffusers, lights, fixtures, baseboards, speakers windows, mirrors, floors, restrooms, break rooms and other applicable areas of the store
Maintains necessary cleaning supplies and stocks as needed
Follows procedures provided in SOP for the proper cleaning supplies in order to prevent damage to floors and fixtures
All associate roles at Victoria's Secret are responsible for:
Driving top line store sales results and growing the business through action and productivity
Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture
Creating customer awareness of programs available to them, (i.e. email capture) to build customer loyalty, when applicable
Setting personal goals and tracking individual and team performance to the goals
Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures Taking initiative to recover and replenish merchandise, so it is available to sell Understanding and adhering to visual merchandising brand standards Assisting in housekeeping of sales floor and communicating maintenance issues Keeping an awareness of, and building personal capability in, loss prevention Reinforcing store strategy to reduce shrink
Supporting all activities related to providing a safe working environment
Understanding and demonstrating Company values
Success Measures (as applicable):
Sales Comps (Likes)
Bra Comps (Likes)
Sales Per Hour (SPH)
Dollars Per Transaction (DPT)
Transactions Per Hour (TPH)
Loyalty
Qualifications:
0
Exhibits an authentic desire to exceed the customer's expectations
Proven ability to meet or exceed goals preferred
Demonstrates a sense of urgency
Has a healthy, competitive spirit, while maintaining a team focus
Is resilient and bounces back quickly from setbacks
Pursues opportunities to take on more responsibility
Seeks out coaching from leaders and peers to improve productivity; leads own learning
Schedule flexibility that includes evenings, weekends, holidays, and non-business hours
Job Types: Full-time, Part-time, Permanent
Benefits:
- Company pension
- Employee discount
Schedule:
- 8 hour shift
Work Location: In person
