Lead UX Researcher

Great career opportunity for a Lead UX Researcher to take on a brand new, formative role and help shape the Product Experience function for a mature global technology innovator that’s part of a Fortune 500.

The Lead UX Researcher will impact the shape and future of a newly created global Product Experience function that benefits from significant strategic support from Senior Leadership.

WITHIN YOUR TEAM

Working in Videojet, a Danaher Company, the Lead UX Researcher will join the new Product Experience Design (PXD) team, and our vision is to enable innovation through design and human-centered insights. We are dedicated to fostering a customer-centric culture and leveraging insights to drive product strategy, guide development, and transform technologies into intuitive and compelling product and brand experiences.

A UNIQUE OPPORTUNITY:

Our journey as a team is in its infancy, however, it has significant support from our Senior Leadership Team as a strategic priority. As the first Researcher on the team, you will report to the Director of Product Experience to help shape and define the team and discipline from the ground up.

You will be responsible for all things Research related and serve as the go-to subject matter expert. You will have the scope and freedom to influence and make your mark., not only on the products we design, but how we play within the organisation. You won’t be alone in this journey, you’ll also have all the support you need from your team, and our senior leadership.

WITHIN YOUR ROLE, YOU WILL:

• Work at all stages of the research and design process, from early discovery through to design validation & post-launch analysis on both software & hardware.

• Work with designers & the PXD Director to plan, set up, execute synthesize and report out on global research activities.

• Prioritise research findings and requirements into must, should, and could have, balancing business, and customer needs.

• Help define best-in-class tools and processes (Research Ops) to ensure we design and develop solutions that solve customer problems quickly & reliably.

• Get to know our customers and users inside out. Understand their workflows, their jobs, pains, and desired gains.

• Collaborate with all areas of the business; Product Planning, Product Management, R&D, Sales, Service, Senior Leaders, and manufacturing.

WE ARE LOOKING FOR A PROFESSIONAL WHO IS:

• Curious, and has a continuous improvement mindset. Understanding the why, and continuously asking how we can be better?

• Able to influence without direct authority and has strong negotiation and collaboration skills.

• Able to communicate, demonstrate, and prioritize the value of design decisions to key project stakeholders and senior leaders.

• Able to work effectively in matrixed organizations, showing the right balance between conviction of key ideas and sufficient flexibility to adapt to change.

• Based within a 3 hour commute of our Huntingdon, Cambridge office and able to travel globally (Up to 20%). R&D Hubs: US, UK, and GER. Global Customer Base: Americas, Europe & Asia.

YOUR EDUCATION AND BACKGROUND EXPERIENCE WILL INCLUDE:

• At least 6 years of experience working as a UX Researcher.

• An educational background (Bachelor, MSc or PhD) is preferred, in any of the following areas: Experimental/Social/Cognitive Psychology, Human Factors Engineering, Interaction Design, Industrial Design, or related field.

• Experience planning and executing cross-disciplinary design workshops.

• Experience applying a wide range of Quant & Qual research methodologies & techniques (Contextual Enquiry, Usability Testing, Diary Studies, Remote Interviews, personas, journey mapping, competitor analysis etc) to achieve the research objectives and help inform the strategic decisions that need to be made.

• Experience working within cross-disciplinary teams.

• Experience working with Hardware & Software

About Videojet

A leading global provider of state-of-the-art industrial automation technology that enables companies to print, code or mark data on a huge variety of products (batch numbers, barcodes, use-by dates etc.).

Videojet is part of Danaher Corporation (www.danaher.com), a Fortune 500 encompassing 80,000 associates across 29 science & technology companies that positively impact people’s lives.

Videojet provides outstanding onboarding & training, professional development, and genuine longer-term career opportunities. If you’ve ever wondered what you’re truly capable of, there’s no better place to find out!

We celebrate diversity and are immensely proud of our inclusive culture where everyone feels they belong, and all voices are heard.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.