Business Administration Apprentice - Operations
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Position Overview & Specifications
Position Description
(Business Administration L3 Apprenticeship)
Location: Warwick Head Office & WFH
Salary: Circa £18,000 per annum
We have an exciting opportunity to kick start your career and earn whilst you learn!
At Volvo Group we believe our employees are our greatest assets to enable us to deliver excellent service to our customers. Our culture promotes training and development to help individuals reach their career goals, positive working relationships between employees and managers where ideas are valued.
We currently have an opportunity for a Customer Service Representative to join Volvo Financial Services (VFS) Operations department, who will support you whilst you learn on the job and work towards your Level 3 Business Administration Apprenticeship.
Benefits of working for us…
We understand the driving force behind our success is our employees. Without you, we would not be able to change the future of our societies.
At our Head Office in Warwick, we provide many benefits to reward and support you:
- Pension and life Assurance
- Medical Insurance provided by Bupa
- Discounts on Gym memberships, shopping vouchers, cinema tickets, Holiday & Travel.
- Pizza Fridays
- Free on-site parking
- Canteen and coffee shop on site
- On site gym
- Plus much more
Your Role….
As a member of the Operations Team in VFS, you will work with the relevant operations department to support with the administration of both financial and service contracts. This includes working together as a team, as well as using your own initiative, to deliver high levels of customer service by email, phone and face to face.
Main Responsibilites….
- Liaising with key stake holders and customers to build and maintain relationships.
- Dealing with financial and service contracts ensuring that they are processed with accuracy and meet the service level agreement.
- Contribute to the development of processes within the Operations Team, working with other team members and stakeholders.
Who Are You?....
You will have a minimum of 3 GCSEs including Maths and English (at Grade 4/C or above ) and have the below required skills
- Excellent communication skills both written and oral.
- A good standard of IT skills
- Problem solving skills
- A Team player
- Passionate about customer service
- Fast learner with ability to adapt to change
- Able to work in fast-paced environment
This role will be for 20 months, or until your training is complete and in conjunction with Warwickshire College, you can find out more about the course by clicking here;
Business Administration: Level 3 Apprenticeship - WCG - Warwickshire College
Towards the end of your apprenticeship we can discuss further opportunities within the Volvo Group.
If you are interested in joining an organisation that invests in & values staff development and gives you the opportunity to take real ownership, then this is the company for you.
Click Apply!
About us
The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.
At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Greensboro, North Carolina, USA and serves Volvo Group customers and dealers in more than 50 markets
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Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Business Administration Apprentice - Operations • Volvo Group
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