IT Support Analyst

Nottingham and Leeds (hybrid working)

The Company

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

We are now looking for an IT Support Analyst to join our team on a full-time, permanent, basis in Leeds (regular travel to various Yusen sites will be required).

You will be expected to work on a rotational shift basis: Midnight - 8am, 8:30am - 5pm and 4:30pm – 1am with the opportunity to work remotely, subject to business requirements.

The Benefits

• Salary of £30,000 plus £1,300 shift allowance per annum, dependent on experience
• Family health cover
• 25 days’ holiday (excluding bank holidays)
• Company Pension Scheme
• Critical Illness Cover
• Employee benefits i.e. Discount schemes including E-vouchers and gift cards, gym membership as well as a recognition platform
• Tailored development and career opportunities
• Employee Wellness initiatives – WeCare - includes 24/7 online GP, mental health support service, get fit programme and more

This is a fantastic opportunity for an MCSE qualified IT support professional with network and connectivity experience and an innovative approach to delivery to join our leading company.

With big ambitions to become the world’s preferred supply chain logistics company, we rely heavily on our IT systems, which is why we need your expertise to provide us with essential support and maintenance.

You’ll benefit from excellent development opportunities, tailored to suit you and your career goals, so you can rest assured that your dreams are in safe hands with us!

So, if you want to join a company that has your professional development and personal wellbeing as a top priority, then apply today to join our team!

The Role

As an IT Support Analyst, you will troubleshoot and fix individual and business IT issues, identifying trends in tickets and working to resolve the bigger picture issues.

You will provide 2nd line user, hardware, software and network support for staff across multiple sites via our incident and request management system (Service Now), phone and email.

Ensuring training is given to 1st line support team members, you will work with 3rd line colleagues to increase your own knowledge.

Additionally, you will:

• Provide infrastructure support
• Ensure data backups capture all data
• Work with project teams to transition projects into business as usual
• Ensure anti-virus tools are up to date

About You

To be considered as an IT Support Analyst, you will need:

• IT support experience
• Experience of computer hardware and/or software innovation and delivery
• TCP and IP and networking experience
• Disaster recovery and business continuity planning experience
• The ability to perform complex troubleshooting to isolate, diagnose and correct problems
• Knowledge of Active Directory user and group management
• Strong customer service and verbal and written communication skills
• An MCSE certification
• A full, valid driving licence (the role will require occasional travel around the UK)

Other organisations may call this role IT Support Technician, IT Support Engineer, Helpdesk Technician, Helpdesk Support Technician, 2nd Line Support Technician, or Service Desk Engineer.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.

So, if you’re looking for your next exciting challenge as an IT Support Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.