Computer Support Analyst

Computer Support Analyst

Salary: £29,000 - £32,000 per annum dependent on experience

Hours: 35 hours per week

Contract: Permanent

Location: Hybrid Working (2 days/week in Head Office)

We've an exciting opportunity for a Computer Support Analyst to join us at Head Office. This role performs operational tasks associated with the running and control of our Information Systems. This includes oversight of batch processing runs, trials and tests as well as providing first line support to critical systems, with the aim of problem solving or referring to second line.

You'll be:

• A good communicator, able to respond to enquiries from users, specialists and external agencies/suppliers. You'll also have great customer skills, maintaining a service-centric approach.
  
• Taking appropriate action in response to any non-scheduled or non-routine incidents that may affect delivery of our service to customers. This could include amendments to work scheduling, changes to equipment and other facilities, and all aspects of security.
• Updating manuals and procedures, where needed, and investigate batch job and equipment failures.
  
• Designing new batch schedules in the event of failures.
  
• Responsible for maintenance, development and configuration of our backup and recovery solution.
  
• Installing and maintaining security patches across the server estate.
  
• Working, on a rota basis, to provide out of hours support as well as Saturday shift, once a month.

You'll have:

• A good understanding of batch scheduling and back up/recovery solutions. We use BMC Control-M and Veeam.
  
• Experience of providing a service based on SLAs where you take actions to ensure that these are met.
  
• Good experience of MS Office products and a keen interest in IT.

Please view the attached Job Profile for more details on the Key Responsibilities/Skill & Experience required.

Why choose the West Brom?
At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.

The West Brom are a Disability Leader employer and encourage disabled applicants and applicants from diverse backgrounds to apply. We will consider requests to make adjustments to our recruitment process and offer a guaranteed interview to disabled applicants meeting the essential criteria. Should you require assistance please do not hesitate to email careers@westbrom.co.uk.

Check out our careers page to find out more about our culture, values and benefits. https://www.westbrom.co.uk/careers. If you share our values and our enthusiasm, then you will find a home at the West Brom.

Do it today and click apply!

*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.