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🇬🇧 United Kingdom Corridor 🛡️ Verified Employer Direct Placement

Retail Customer Service Representative

🏢 William Hill 📍 Glasgow, Scotland 💼 Company - Private
Currency:
£11 - £11
£1 - £1 / mo
Verified Corporate Employer (Authorized Corporate Employer)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics
Location Base
Glasgow, Scotland
Tier-1 UK Economic Zone
Est. Take-Home Pay
68% - 74% (After PAYE & NI)
Single tax filer baseline
Transatlantic Parity
1.0 GBP ≈ $1.28 USD Living Standard
Direct corporate benchmark

Position Overview & Specifications

Location
Gorstan Street, Glasgow G23 5QA
Salary
£10.50 rising to £10.90 after passing probation
Hours
25 +
People don’t just come here to place bets. They come for the experience.
And you will be at the heart of it all. Giving everyone a warm welcome. Getting to know each customer and making them feel at home.
If you’re a people person, you’ll love working in William Hill. What’s more, we’ll give you great training and plenty of incentives to keep you motivated.

What this role is about
  • Welcoming customers with a friendly face
  • Taking their bets and assisting with queries
  • Showing customers how to use betting terminals
  • Getting to know your customers to champion safer gambling at all times
  • Supporting managers with shop displays and opening/closing

Why do it
Hours. We’ve a range of full and part-time hours on offer.
Salary. We pay the National Living Wage as a minimum, not just to people over 25. What’s more, there’s the opportunity to earn a quarterly performance bonus too.
Holiday. On top of a 28-day holiday allowance, you’ll get a paid day off for your birthday.
Pension plan. We’ll match your pension contributions to 4%.
Staff discounts. When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.

Who we are
With over 1,400 shops across the UK, we've been a permanent fixture on the UK high street since 1966.
We offer a Balanced approach to shift patterns with a range of full and part-time jobs, with flexible hours, shifts to suit you and an unrivalled opportunity to develop through Build. Our approach to Belong means all colleagues have a voice, and feel heard and we can all work on the same side to achieve our goals.

Internally this is known as a Customer Experience Assistant.

The recruitment process will include an online assessment exercise from HireVue and an interview stage.

Once you have applied your next step will be to complete the HireVue assessment and a link will be provided to you after you've submitted your application.
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Candidate Selection & Onboarding Process

1

Application & Resume Screening

Submit your tailored CV/Resume directly to the talent acquisition portal.

2

Technical & Competency Interviews

Virtual interviews with the hiring manager and multidisciplinary team.

3

Formal Offer & Benefits Negotiation

Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.

4

Onboarding & Corporate Integration

Equipment provisioning, team orientation, and commencement of duties.

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William Hill official logo
Hiring Organization
William Hill

Apply for this Position

Location: Glasgow, Scotland
Eligibility: Verified Employer Direct Placement
Schedule: Company - Private
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Quick Action Retail Customer Service Representative