Reception Manager

We are currently looking for an energetic Head of Reception to join the team at Unique cafe fare and cocktails in a garden-like, rooftop setting at an upscale department store. . The Head of Reception will oversee the reception team, run the front door, manage bookings in house & deal with booking enquiries.

• Manage all operations with excellent customer service while maintaining the culture and value of the company.
• Understand the guest's needs and expectations and be able to quickly build a rapport with all our customers.
• Seek feedback from customers and implement changes to ensure all customers are happy and having fun.
• Ensure all admin enquiries have been dealt with such as the booking systems, logbooks as well as emails and phone calls.
• Responsible for hiring all host associates and training all new starters in line with company brand standards.
• Daily Supervision of all team members ensuring all staff are aware of services and facilities in operation.
• Ensuring all the Reception & cloakroom teams are organised and trained in their respective tasks.
• Effectively dealing with any guest’s issues and complaints

• Great Communication Skills
• Strong Customer Service skills
• Organisational skills
• Team Management skills
• Operational Experience