Team Leader/Supervisor

Wing Yip is the UKs leading Oriental Food retailer to the trade and public. Based in the refurbished store in Nechells, the company has been trading for over 5 decades.

Wing Yip currently employs around 300 staff across its 4 stores and are currently looking for new candidates to join the team in several areas in the business.

About the job

You will be required to work 5 days out of 7 days, fully flexible on 40 hours contract.

Role Overview:

This role will require you to work closely with the team including managers to support the daily running of the business. You will also be required to review current working methods and propose new procedures that benefit the business.

Being part of the team, you will provide support and help maintain and improve the levels of customer service throughout the store. You will provide assistance in the supervision of all staff while maintaining the standards of the Shop floor / Warehouse.

Customer Service

• Provide excellent leadership to the team and the best possible customer service/experience
• Deal with customer complaints and enquires
• Ensure the personal appearance of staff is in line with company guidelines

Merchandising

• Ensure all price indication is displayed, legal and up to date
• Ensure full stock availability and date rotation and storage checked daily

Training & Development

• Encourage personal progression throughout your department
• Provide assistance with the induction and training of new starters
• Assist with the development of existing staff, ensuring that personnel complete the relevant E-Assessments

Skills/Experience/Knowledge Needed

• Supervisor experience would be advantageous
• Excellent Time Management skills
• IT skills- Microsoft Outlook, Word and Excel
• To lead and motivate the team in accordance with company core values

You will also be responsible to:

• Ensure all chill chain and food temperature regulations with regard to receipt and storage are followed
• Ensure all areas are kept clean and tidy
• Ensure all stock systems and procedures are carried out correctly to maintain stock accuracy
• Work safely and ensure safety of your team and to abide by all company health and safety guidelines and procedures
• Ensure efficiency of your team and help out other departments as required
• Carry out reasonable requests as deemed appropriate to your job role and to the benefit of the company.

About you

You will need to:

• Be driven
• Want to learn new skills
• Be happy working across departments
• A good communicator and problem solver
• Hard Working
• Committed to providing excellent customer service
• Be happy to be flexible in your working shifts and patterns as required by the business, including working weekends
• Be looking for continuous work for at least 12 months
• Only accepting applications with a CV
• Applicants must be available for an Assessment / Interview , Please do not apply if you are unavailable or if you can not attend.

Salary: from £ 13.06 per hour

Job Types: Full-time, Permanent

Benefits:

• Employee discount
• On-site parking
• 30 day Holiday
• Celebration Day
• Leadership Programme
• Subsided Quarterly Events
• HealthCare Cash Plan

Schedule:

• 8 hour shift

Education:

• GCSE or equivalent (preferred)

Experience:

• Supervising: 1 year (preferred)

Shift availability:

• Day shift

Job Types: Full-time, Permanent

Salary: £11.97-£13.06 per hour

Benefits:

• Employee discount
• On-site parking
• Referral programme

Schedule:

• 10 hour shift
• 8 hour shift

COVID-19 considerations:
Staff members can wear if they want to.
Masks for employees.
Multiple hand sanitising stations available for both staff and customers to use.

Education:

• GCSE or equivalent (preferred)

Experience:

• Supervising: 1 year (preferred)

Shift availability:

• Day shift (preferred)

Work Location: In person