Key Account Manager

Be part of our award-winning team!

Who we are

Cover-More Group is a global specialist and integrated travel insurance, medical assistance, and employee assistance provider with operations across five continents. Cover-More Group is headquartered in Sydney, Australia. In 2017, Cover-More became part of Zurich Insurance Group emerging as the third largest travel insurance provider in the world.

Our vision is to take the lead in the insurance industry with comprehensive products, quality customer service, competitive rates, and the latest technology, enabling all our agents and customers to have the easiest and quickest experience when carrying out quotes or managing policies with all Blue Insurances' Products.

Position Overview

The Key Account Manager will be responsible for managing existing partnerships to drive revenue growth and increase market share. The role will involve building and maintaining strong relationships with partners, understanding their needs and requirements, and ensuring that our products and services meet those needs.

The role required collaboration with the Partnership team and the Product team as well as with Marketing, IT, Operations and other supporting functions (within Cover-More, Zurich and partner teams) to ensure comprehensive oversight and management of key accounts to the highest standard

Qualifications and Training

• Proven account management experience
• Proven track record of achieving and exceeding commercial targets and driving revenue growth through successful partnerships

Key Duties & Responsibilities:

To be successful in this role you will need:

• First point of contact for the Company’s key Travel and Mobility Insurance partners. Management of their day to day queries, delivery of the joint business plan, management information and performance reporting as well as delivery of change and innovation
• Management of assigned partnerships to drive revenue growth and increase market share.
• Build and maintain relationships with key decision-makers and stakeholders within assigned accounts, ensuring that their needs and requirements are understood and met.
• Work closely with partners to develop and implement marketing strategies and campaigns to drive sales and to identify and pursue new business opportunities within assigned accounts
• Proactive development of long term partnerships leading renewal negotiations and ongoing strategic portfolio development
• Relationship governance including accurate and timely meeting minutes, regular meetings, action logs and adherence to deadlines
• Work closely with internal stakeholders, including product development, underwriting, marketing and customer service, to ensure that partner and their customers’ needs are met.
• Support the Business Delivery Manager, Europe with onboarding new Travel & Mobility partnerships, using the implementation to build relationships with the new partner for a smooth transition to account management
• Assist the Head of Partnerships, Europe and Business Development Manager Europe in delivering sales presentations
• Achieve and exceed agreed financial targets
• Provide ongoing account management and customer service support.
• Provide regular reports on partner performance and identify opportunities for improvement.
• Develop an in-depth understanding of the travel insurance and car hire excess insurance markets and keep up to date with industry developments and trends

Skills and Personal Attributes

• Excellent negotiation and problem-solving skills
• Strong analytical skills and the ability to interpret data to make informed decisions
• Experience in developing and implementing marketing strategies and campaigns
• Ability to build strong relationships with partners and internal stakeholders and to deliver exceptional customer service
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Strong understanding of the travel and specialty industry and current market trends
• A good understanding of regulatory distribution frameworks

Rewards and Benefits:

• Competitive salary
• Company pension
• 25 days Annual Leave
• Performance based incentive
• Life insurance
• Employee Assistance Programme
• Career Progression
• Family friendly and work-life balance
• Paid parental leave
• Paid sick leave
• Wellness leave
• Fitness reimbursement
• Online learning and training opportunities
• Professional membership
• Staff referral bonus
• Work anniversaries leave or a day off on your birthday

The Team and Community

Caring is at the heart of what we do. We're here to make a positive difference in the world we live in. Through our social impact, we are committing to the communities we work in and giving back where they need it most. Whichever way you choose to participate in volunteering or fundraising, whether as a team or individually, the company gives you 3 paid days to volunteer. This is our commitment to our community. Then, wherever you help, the commitment is always doubled, and the company will match the number of volunteer hours that staff complete each year and also any money donated to a charity which we call Employee Matching here in CoverMore Group.

Cover-More Insurance Services Limited is regulated by the Central Bank of Ireland and authorised by the Financial Conduct Authority for UK Business.

Cover-More Insurance Services Limited is an equal opportunities employer.

Job Type: Full-time

Salary: From £60,000.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Flexitime
• Gym membership
• Life insurance
• On-site parking
• Referral programme
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Application question(s):

• How many months notice do you have?
• What is your salary expectation?
• Do you require sponsorship to work

Experience:

• Key Account: 4 years (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: One location